Assistant Team Leader - Single Office

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QSZ - WH - Administration Regular - Hourly Full-Time Management Haines City, FL, US

POSITION SUMMARY

Under the direction and counsel of the Senior Team, the Assistant Team Leader is responsible for ensuring the maximum effectiveness of daily operations, which will ensure the highest quality of patient care possible for our patients.

Please note that this job description is not exhaustive, and additional duties may be assigned as needed.

MINIMUM QUALIFICATIONS

• High school diploma or GED required
• Bachelor’s degree or Associate Degree in Human Resources, Management, or a related field preferred
• Prefer one year of medical management experience in optometry
• Lab and edging experience are a plus
• Retail Management experience with more than 5 staff members

ESSENTIAL SKILLS AND ABILITIES

• Exceptional / Passionate leadership and management abilities
• An extensive knowledge of daily practice operations, preferably in optometry
• Basic working knowledge of Microsoft Word, Microsoft Excel, Teams, and PowerPoint
• Ability to problem solve, train, and develop
• Excellent communication skills, proper grammar, and business writing capability
• Team-oriented
• Self-directed, highly motivated, able to multitask, work under pressure in a fast-paced environment
• Ability to handle multiple projects at one time and delegate appropriately
• Exceptional interpersonal business skills
• Possess a caring, patient, and friendly attitude
• Experience in conflict resolution

DUTIES AND RESPONSIBILITIES

• Provide management, leadership, and supervision of the staff to ensure efficiency in daily operations
• In conjunction with other members of the management team, perform employee evaluations according to predetermined schedules
• Provide proper supervision of personnel daily
• Encourage and reward outstanding performance. When an employee’s performance is deficient, take corrective action, including coaching, counseling, encouraging improvement and setting goals and timetables.
• Also, in conjunction with Human Resources, issue verbal, written warnings, and PIP plans. Legally terminate employees who fail to improve and/or meet requirements with HR approval and attendance.
• Review staffing requirements and recommend expansion of staff or elimination of jobs as necessary
• Participate in interviewing and selecting personnel
• Conduct three-month and six-month reviews of new hires
• Ensure compliance with employment laws, including but not limited to affirmative action and sexual harassment
• Initiate/maintain/enhance a positive atmosphere of cooperation among the staff
• Lead and motivate staff to achieve financial and qualitative goals
• Resolve day-to-day employee issues
• Enforce and maintain Employee Policy and Procedures Manual
• Conduct employee staff meetings to enhance practice communication
• Ensure the smooth flow of work and patients within the office. Evaluate patient flow and make recommendations for improvement
• Implement and monitor the effectiveness of physician and patient scheduling templates
• Handle distressed or disruptive patients
• Create weekly schedules for associates to ensure proper coverage of the department at al times
• As needed, report the need for repairs or replacement of furniture and equipment
• Keep up to date with new developments in office technology. Discuss the possibility of upgrades to new equipment with IT
• Track sales data and produce reports
• Assist with marketing plans and logistics of marketing
• Efficiently organize the department to meet sales goals
• Monitor sales and inventories to ensure profitability
• Enforce guiding patients with proper ophthalmic frames and lens selections to fulfill their needs and wants to consistently increase the sales of the office
• Manage and serve as a liaison between the patients and the optical, ensuring quality patient care and on-time delivery of products
• Evaluate and arrange for all staff training needs. Measure the effectiveness of the training.
• Maximize technical staff participation in accreditation programs, upgrading of credentials, and skills
• Support the practice core values and mission statement to develop, enhance, and promote high-quality patient care through team effort
• Exhibit flexibility, sensitivity, and respect for patients and team members
• Professional and Personal Development/Goals and Objectives
• Exhibit professional demeanor with a positive, enthusiastic attitude at all times when representing the practice
• Maintain current knowledge of healthcare issues, administrative, financial, legal, and managed care
• Maintain certification, where applicable, and continue to improve skills
• Set goals and objectives for professional growth. Review and revise goals annually.
• Provide input on how to improve patient care, decrease costs, and increase revenues for the practice
• Maintain practice confidentiality, follow legal, HIPAA/OSHA guidelines, follow and enforce the rules and regulations of the practice as documented in the practice employee manual
• Follow and enforce the guidelines of the practice pay-for-performance program
• Maintain appropriate productivity as defined by the CEO
• Follow up on verbal and email requests in a timely manner
• Implement and follow the practice budget as defined by the CEO
• Assume other duties as assigned

JOB TYPE

• Full-time
• 40-45 hours per week

BENEFITS

• 401(k)
• 401(k) Matching
• AD&D Insurance
• Health Insurance
• Health Savings Account
• Disability Insurance
• Vision Benefits & Discounted Services
• Employee Assistance Program
• Employee Discount
• Life Insurance
• Opportunities for Advancement
• Paid Time Off
• Paid Training
• Professional Development Assistance
• Referral Program

SCHEDULE

• Monday to Friday
• One late night a week
• Possible One Saturday a month, based on location (advance notice will be provided)
• Must be able to attend one monthly meeting before or after normal business hours (advance notice will be provided)
• Must be able to attend one monthly training event before or after normal business hours or on a Saturday (advance notice will be provided)

MUST BE ABLE TO

• Must have reliable transportation
• Travel to various satellite locations as needed for work assignments

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

Eye Specialists of Mid-Florida P.A. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are a drug and tobacco-free workplace.