Client Success Manager

Job Description

Position Summary
Fairfield County MSP is searching for a New Business Account Executive. The Account Executive is responsible for driving new-logo revenue by identifying, developing, and closing new clients for the companies managed IT and cybersecurity services. This is a hunting role where you'll win new clients and transition them cleanly to our onboarding and client success teams. The role focuses on outbound prospecting, consultative discovery, solution alignment, and closing new business. The ideal candidate has experience selling managed services, cybersecurity, technology, software, telecommunications, or other B2B solutions and is equally comfortable engaging with CEOs, CFOs, and business owners, as they are operations leaders, and IT decision-makers.
What You'll Do
Business Development
• Create a territory plan.
• Identify and engage prospective clients through high-volume outbound calls, email, and LinkedIn - plus networking, referrals, and events.
• Consistently self-source new opportunities.
• Develop and maintain a healthy pipeline of qualified opportunities.
• Generate new business opportunities within target verticals and geographic markets.
• Use CRM to accurately track activity and forecast revenue.
Consultative Sales
• Conduct discovery meetings to understand business, operational, security, and compliance challenges.
• Understand the impact of these challenges on the business' goals and objectives.
• Align CorCystems solutions with client goals and measurable business outcomes.
• Present Managed IT, Cybersecurity, Cloud, AI, Compliance, and Advisory Services to decision-makers.
• Coordinate technical resources and subject-matter experts throughout the sales cycle.
Sales Execution
• Deliver timely proposals, pricing, and Statements of Work.
• Lead contract negotiations and close new business opportunities.
• Maintain accurate activity notes, forecasting, and pipeline management in Salesforce.
• Consistently meet and exceed your new-business and new-MRR goals.
• Timely follow up
Client Handoff & Transition
• Execute a clean, documented handoff of each new client to the onboarding / service- delivery team.
• Transfer full context - the client's goals, environment, expectations, and any commitments made during the sale.
• Warm-introduce the delivery team and set the client up for a strong onboarding, then step out of the account.
Qualifications
Required
• 3+ years of B2B sales with a documented record of winning NEW clients (new-logo
acquisition).
• Comfortable with high-volume outbound and cold executive outreach.
• Proven track record of new-logo acquisition and exceeding new-business quota.
• Strong CRM discipline - documents and transitions every deal cleanly.
• Strong presentation, communication, and negotiation skills.
• Ability to manage multiple opportunities and sales cycles simultaneously.
• Experience using CRM platforms such as Salesforce, HubSpot, or Dynamics.
• A 'Get It Done' mentality.
Preferred
• 2+ years in a managed services / MSP environment.
• BA or BS in Business, IT, Cybersecurity, Cloud Computing, or a related field.
• Experience selling Managed IT Services, Cybersecurity Services, SaaS Solutions, Cloud
Services, or IT Consulting.
• Existing business network within Connecticut or the Northeast.
• Understanding of modern cybersecurity challenges and business technology environments.

Opening Doors to Incredible Opportunities:
For over two decades, Capstone has been working with elite organizations from Fortune 500s to start-ups in some of the most competitive market sectors. Because of our deep connections, we're able to match you with the most relevant and prestigious career opportunities available - whether you're an executive or manager, we'll help you reach your professional goals.

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Equal Opportunity Employer:
Capstone provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We celebrate diversity and are committed to creating an inclusive environment for all employees. Capstone will provide reasonable accommodations for people with disabilities in all parts of the hiring and employment process.