Manager I, Technology Program & Project Management (Personalization & Decisioning)

Overview

Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Leads a team responsible for supporting the delivery of enterprise technology programs and projects by managing technical workstreams, coordinating cross-functional teams, and ensuring alignment with program and project goals. Translates technical objectives and project goals into executable plans, monitors progress against milestones and standards, and manages dependencies and risks. Partners with engineering, product, technology, and business teams to resolve issues, support delivery excellence, and drive operational improvements. Develops and mentors team members, promoting adoption of delivery best practices and continuous improvement. Reports to a Manager II or higher.

Responsibilities

• Manage the execution of technical program and project workstreams that support enterprise technology initiatives and IT/infrastructure projects
• Translate technical objectives and project goals into detailed plans, timelines, deliverables, and resource assignments for assigned teams
• Coordinate cross-functional technical activities, monitor progress, and ensure adherence to governance standards
• Collaborate with engineering, product, technology, business teams, and vendors to manage dependencies, resolve issues, and support successful delivery
• Apply technical management tools and methodologies to track performance and report on outcomes/status
• Identify and implement improvements in technical delivery, team collaboration, stakeholder engagement, and execution efficiency
• Lead and coach a team of technical analysts, coordinators, or specialists, supporting their development and performance
• Serve as a liaison between technical leadership and delivery teams to ensure alignment and execution continuity
• Monitor risks, issues, and dependencies within assigned workstreams; escalate and support mitigation strategies
• Promote a culture of technical excellence, innovation, accountability, and continuous improvement
• Support the implementation of technical management standards and contribute to functional enhancements
• Ensure compliance with internal controls, technical standards, IT governance, and delivery expectations
• May perform other duties as assigned

Qualifications

• 5+ years of work experience in technical program management, technical project management, or related experience, including cross-functional or enterprise initiatives and managing complex, multi-project environments
• 1+ years of management experience leading technical teams, programs, or projects
• Broad knowledge of technical program and project management practices and the ability to apply them to cross-functional technology initiatives and IT/infrastructure projects using frameworks such as Agile and Waterfall
• Experience leading and managing technical workstreams and teams that support enterprise programs, digital transformation efforts, and technology projects
• Proven ability to translate technical goals and objectives into structured plans, execution timelines, and resource assignments
• Experience managing reporting, risk tracking, stakeholder communications, analytics, and vendor/third-party deliverables in technical environments
• Strong leadership skills in coordinating engineering and technical teams, resolving execution challenges, and aligning deliverables with business needs
• Skill in facilitating technical reviews, sprint planning, retrospectives, meetings, and preparing documentation, dashboards, and executive summaries
• Understanding of systems architecture, IT/business process improvement, change management, and stakeholder engagement in technical contexts
• Advanced skill in using tools (e.g., Jira, Confluence, Power BI, Tableau, ServiceNow) to manage performance, track progress, and generate insights
• Ability to manage multiple technical initiatives/projects and ensure timely delivery of milestones while adapting to evolving business needs
• Bachelor's degree in Information Technology, Computer Science, Business Administration, Program Management, Project Management, or related field, or equivalent combination of education, training, and experience

Desired Qualifications

• Master's degree in Information Technology, Business Administration, or related field, or equivalent combination of education and experience
• Professional Certifications (e.g., PMP, PMI-ACP, PgMP, SAFe Program Consultant, ITIL, or Cloud (AWS/Azure) certifications)
• Training or coursework in leadership, business strategy, or organizational change
• Familiarity with tools such as Jira, Confluence, Trello, ServiceNow, or MS Project

Additional Information

Hours:

• Monday - Friday, 8:00AM - 4:30PM

Location:

• 820 Follin Lane, Vienna, VA 22180
• 5510 Heritage Oaks Drive, Pensacola, FL 32526
• 141 Security Drive, Winchester, VA 22602

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion. * FORTUNE 100 Best Companies to Work For 2026 * Yello and WayUp Top 100 Internship Programs 2025 * Computerworld Best Places to Work in IT 2026 * Most Loved Workplace - America's Top Most Loved Workplaces 2025 * 2025 PEOPLE Companies That Care * Newsweek Most Trustworthy Companies in America 2026 * Military Times 2025 Best for Vets Employers * Forbes 2026 America's Best Large Employers * Forbes 2025 America's Best Employers for New Grads * Forbes 2025 America's Best Employers for Tech Workers * 2025 RippleMatch Campus Forward Award Winner for Overall Excellence * Military.com Top Military Spouse Employers 2025 * 2026 Handshake Early Talent Award * Newsweek America's Greatest Workplaces for Culture, Belonging and Community 2026 From Fortune Magazine. 2026 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. Fortune Magazine, Fortune Media (USA) Corporation, and its affiliates are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union. Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law. Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at View email address on click.appcast.io or by calling View phone number on click.appcast.io. This team cannot provide any information on job postings or application status. Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site. Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process. Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.