Pharmacy Patient Support Specialist

Proactively monitor customer accounts to identify potential issues and address them in a timely manner Serve as first-line support for inbound customer calls, providing prompt and effective assistance Conduct regular check-ins and health assessments to gauge customer satisfaction and identify areas for improvement Perform outbound calls to support users with technical issues, reminders, and guidance Lead remote onboarding for new customers, including product training and ongoing support to ensure successful adoption Provide patient training via phone, video, or in-person (clinic, pharmacy, or home settings as needed) Troubleshoot device-related issues and coordinate replacements when necessary Ensure compliance with standard operating procedures (SOPs), including servicing, handling complaints, and product returns Proven experience in a patient or member success role Healthcare industry experience preferred Key Skills & Attributes Strong customer-focused mindset, including handling and resolving complaints professionally Excellent organizational and time management skills Clear and effective communication skills Strong problem-solving and decision‑making abilities High attention to detail with the ability to manage multiple tasks Performance Metrics Timely completion of support tickets Effectiveness in resolving customer issues #J-18808-Ljbffr