Store Manager

Store Manager

The Store Manager is responsible for creating and executing a business plan to achieve the store's performance goals which includes achieving sales budget, building market share, and driving omnichannel sales. The Store Manager integrates and strategically drives sales via online, print advertising, social media, mobile apps and in-store engagement. This position builds revenue by equipping the store's team of associates in product knowledge, understanding of the day-to-day store operations, sales, safety & loss prevention, store appearance, customer service, and merchandising. This position requires strong leadership skills and the ability to motivate and supervise associates.

Enhance the customer experience and drive sales by creating, planning, developing, and implementing an online and community presence through creative social media posts, store events, vendor and associate presentations, and customer trainings

Analyze online and physical store results, identify opportunities and make decisions in collaboration with others to drive sales and successful initiatives for the store

Seek knowledge of new skills, local competitor practices, and retail trends applying learnings to your store's online and physical experience

Manage and grow BOPIS (buy online, pick up in store) sales with associates and customers

Through collaboration with the District Manager and store associates, analyze operational processes, customer trends, and business results to determine appropriate actions necessary to achieve business objectives

Teach and coach behaviors to management team and associates which enables a high performing team to consistently deliver a best-in-class customer experience

Possess the autonomy, independent judgment, and discretion in leading the team to achieve or exceed the goals and strategies of the store

Create and ensure quality execution of development plans, building associate's capabilities, measured by success of the overall store operations in conjunction with customer and associate feedback

Build confidence and create an optimistic, rewarding and collaborative work environment in which associates are encouraged to grow to support succession and talent pipeline goals

Present information to District Manager and Store Support to inform and educate about the business, operational efficiencies, product sell through, and customer feedback

Acts as a trusted leader with thorough understanding of the impact of initiatives on customer experience, workload, productivity, associate engagement, and store compliance

Uphold the commitments to the company's processes and policies, values, and mission

Lead your associates in a way that exemplifies the leadership principles taught in Thrive and reinforce Thrive skills with managers who report to you

Manage store budget for daily operations and initiatives to achieve business objectives tied to the P&L

Drive an outstanding associate experience via the hiring, onboarding, performance feedback, and ongoing development

Hold team accountable for overall performance and act to decrease losses, minimize shrink and all forms of risk ensuring store compliance standards are met

Ensure attractive, safe, and accurately priced merchandise displays

Responsible for the maintenance and upkeep of the building and grounds

Responsible for effectiveness of technology to ensure a seamless customer experience across all channels

Demonstrate effective and consistent communications and interpersonal skills

Demonstrate effective problem-solving and analytical skills

Maximize inventory, cash control, and loss prevention techniques

May be required to cross train and perform other duties

Supervise and direct the assistant managers, department managers, and store associates

Has authority into the job status of associates: hiring, firing, promotions, and assignments

Essential Qualities for Success

2+ years retail management experience

Be an outgoing self-starter who enjoys working with people

Computer knowledge in Excel and Word

Proficient user of computer software systems

Ability to interact with the team in a fast-paced environment, remaining flexible, proactive, resourceful and efficient

Ability to multi-task and coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner

Ability to work independently without supervision

Ability to work a 50-hour workweek (10-hour shifts, 5 days per week) with varied hours, days, night, and weekends as business dictates

Must meet federal requirements to qualify to obtain a Federal Firearms License (FFL) and any applicable local requirements

Ability to access and use the in-store computer, scanning system, and wireless handheld unit

Ability to participate in our online applicant and new hire onboarding process remotely

Ability to complete computer-based training

Use general office equipment such as computer, telephone, copy machine, fax machine, calculator

Ability to operate retail scanner, forklift, pallet jack, ladder, and other retail equipment

Physical Requirements

Good visual acuity

Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently

Ability to stand and/or walk for long periods of time

Ability to use a ladder and/or pallet jack

Close vision for computer work

Repetitive wrist movements on keyboard

Ability to walk up and down stairs multiple times per day

Ability to verbally communicate effectively and professionally with all audiences (in-person or via handheld transceiver)

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.