Beauty & Wellness Center Manager: Lead Guest Experience

Full-Time | Competitive Salary + Lucrative Bonus StructureJob Type: Full-timeWork Location: In personAre you an experienced retail sales manager, spa manager, or salon leader looking to grow your career in the beauty and wellness industry? Join European Wax Center, the nation’s leading expert in body waxing services, and lead a high-performing team in delivering exceptional guest experiences.Job SummaryAs a Center Manager, you will oversee all aspects of daily operations at our European Wax Center location. You’ll be responsible for team leadership, sales performance, guest satisfaction, and operational excellence. This is a great opportunity for someone with a passion for beauty, strong leadership skills, and a drive to exceed goals.Key ResponsibilitiesLead and manage a team of Guest Service Associates and Licensed Wax SpecialistsDrive center performance through sales goals, membership growth, and guest retentionOversee scheduling, inventory, payroll, and daily operationsEnsure compliance with health and safety regulations and brand standardsProvide coaching, training, and performance feedback to team membersResolve guest concerns with professionalism and careLearn and develop a deep understanding of KPI’s and speak to financial acumenQualifications2+ years of experience in retail sales management, spa/salon operations, or hospitality leadership (or equivalent educational background)Strong sales background preferredProven ability to lead and motivate a teamEstablished history of managing multiple direct reportsStrong communication, organizational, and problem-solving skillsSales-driven with a focus on customer service excellenceFlexible availability, including evenings and weekendsGrowth mindset is key!Benefits (subject to eligibility)Competitive base salary + monthly performance bonusesPaid time off (PTO) and holidaysGenerous benefits package, including 401k with match, health, vision, dental and more!Discounts on waxing services and retail productsOngoing training and career development opportunitiesSupportive, empowering, and inclusive work environmentPerksDaily PayEmployee Assistance ProgramTeam Member Assistance FundCulture Committee - Have fun while being the best!Referral Bonus - Generous Incentive to hire all roles!Why Join European Wax Center?We’re more than just waxing—we’re a place where confident, empowered people thrive. Be part of a brand that values growth, teamwork, and helping guests feel their best.Knowledge and Skill Requirements:Understands the business of Revealing Beautiful Skin and is able to utilize Key PerformanceIndicators to drive positive business performance.Places the guest first. Coaches Associates to connect with our guests. Builds brand loyalty andestablishes a loyal guest base through their behavior, product presentation and service.Is self-motivated and a go getter. Is accountable, punctual, organized, and reflects theBrand.Leads and inspires by example, regularly encourages fact based solutions and celebrates thesuccess of others.Will have an open and flexible scheduleAbility to communicate effectively through written and verbal interactions.Ability to learn and operate a POS system.Ability to climb, reach, bend and lift up to 30 pounds frequently and 50 poundsoccasionally.Ability to stand and work on the floor for extended periods of time - 80% or more of totalshift. #J-18808-Ljbffr European Wax Center