Orthopedic Patient Care Representative (Mountain View, CA)

Athletic Trainer/DME Field Service Rep (Mountain View, CA)

Are you passionate about patient care and helping people live active lives? We are seeking a dedicated and talented individual with a passion for patient care in an orthopedic setting and a background in Durable Medical Equipment to join us as a Field Service Representative in Mountain View, CA.

This is an incredible opportunity to work in a fast-moving, patient-focused setting amongst extraordinarily talented professionals dedicated to making life-changing innovation possible in orthopedics and beyond with brands such as DonJoy, Aircast, ProCare, and Exos.

Key Responsibilities:

• Responsible for proper measuring and application, education on the appropriate use/care, and providing accurate information to patients and/or Health Care Providers (HCPs) on expected outcomes resulting from the use of orthopedic soft goods, functional bracing, bone growth stimulation, and all other Enovis products as prescribed by physicians/HCPs at the orthopedic practice.
• Coordinates patient care for follow-up brace fitting appointments, as necessary.
• Provides routine customer service to patients, physicians, physician assistants, and other clinical staff following established policies and procedures.
• Provides comprehensive account management and effectively manages day-to-day service operations for stock-and-bill programs customized for clinical orthopedic practices.
• Responsible for inventory management, including organizing and tracking inventory, participating in required audits of inventory, and managing defective product returns and exchanges.
• Ensures accurate completion of appropriate forms and documentation through Enovis' secure automation platforms for delivery to the appropriate billing department, following all necessary compliance and regulatory processes, as well as applicable Enovis policies and procedures.

Minimum Basic Qualifications:

• Minimum of 3 years of experience in a hospital, healthcare facility, clinic, or physician's office, or as an independent contractor working directly in the care of orthopedic patients, or related experience required.
• Bachelor's Degree in a related field, or equivalent related experience may be considered.
• Demonstrated patient care experience required.
• Experience dealing with multiple physicians required.
• Demonstrated experience with the application of soft goods/functional bracing.
• Experience with inventory management programs and/or EMRs strongly preferred.
• Must satisfy third-party credentialing/screening requirements to gain access to hospital accounts.
• Must possess a valid Driver's License and current automobile insurance.
• Holds and maintains an active Athletic Training license with the appropriate state regulatory body and/or the Board of Certification (BOC) in Athletic Training, strongly preferred.
• American Board for Certification (ABC) Certified Fitter-orthotics (CFo), Orthotic Fitter, Physical Therapy Certification, National Board for Certification of Orthopedic Technologists (NBCOT), BOC Physical Therapy Certification, or Orthopedic Technology Certification may also be considered.

Desired Qualifications:

• Experience with and knowledge of insurance reimbursement/DME billing requirements.

Work Environment | Physical Demands:

• Provides patient care in physician's offices, hospitals, and/or clinics, etc.
• This job involves potential exposure to airborne and bloodborne pathogens.
• Physical Demands: Must frequently lift and/or move up to 60 pounds.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• May be required to travel 10-90% depending on the role location. Overnight travel not required.

Currently, Enovis does not provide sponsorship for employment visas (e.g., H-1B) and will not offer such sponsorship in the future. Applicants must already have full-time work authorization in the United States, both now and in the future, without requiring sponsorship.

Enovis values the contribution each employee brings to our organization. The pay range listed is what we reasonably and in good faith expect to compensate candidates who meet the specified qualifications and requirements for this role. Actual starting pay will depend on various factors, including but not limited to education and experience in the job and/or industry.

Base Pay Range: $ 65,970.90 - $73,051.45 - $81,901.85 (reflective of a full-time position)

Join us in creating better together.

EQUAL EMPLOYMENT OPPORTUNITY Enovis provides equal employment opportunities based on merit, experience, and other work-related criteria without regard to race, color, ethnicity, religion, national origin, sex, age, pregnancy, disability, veteran status, or any other status protected by applicable law. We also strive to provide reasonable accommodation to employees' beliefs and practices that do not conflict with Enovis policies and applicable law. We value the unique contributions that every employee brings to their role with Enovis.