Ticket to Work Employment Specialist

Job Description

Job Description

About the Role:

The Ticket to Work Employment Specialist plays a critical role in supporting individuals with disabilities to achieve meaningful employment and economic independence. This position focuses on guiding participants through the Ticket to Work program, helping them access vocational rehabilitation, training, and employment services tailored to their unique needs. The specialist collaborates with various stakeholders, including employers, service providers, and government agencies, to create sustainable employment opportunities. By providing personalized career counseling, job placement assistance, and ongoing support, the specialist ensures participants can successfully transition into the workforce. Ultimately, this role contributes to enhancing the quality of life for individuals with disabilities by promoting self-sufficiency and inclusion in the labor market.

Minimum Qualifications:

• High school diploma or equivalent; degree in human services or related field preferred
• Experience in employment services, case management, or vocational support
• Strong written and verbal communication skills
• Ability to maintain accurate, timely, and compliant documentation
• Proficiency in case management and documentation practices
• Proficient with computers, case management systems, and digital communication tools
• Strong organizational skills with the ability to manage multiple cases and deadlines
• Commitment to confidentiality, ethical practices, and PII-safe communication
• Customer-service mindset with ability to motivate and support participants
• Familiarity with SSDI/SSI programs and work incentives (preferred)

Preferred Qualifications:

• Background in employment services, workforce development, or vocational rehabilitation
• Experience working with individuals receiving SSDI/SSI or other public benefits
• Familiarity with assistive technology and workplace accommodations.
• Experience collaborating with employers, community agencies, or support service providers
• Training in motivational interviewing or other counseling techniques.

Responsibilities:

• Provide job search support, résumé help, interview prep, and employment coaching
• Conduct intake, explain services, and assist with Individualized Work Plan (IWP) development
• Maintain regular participant contact to monitor progress and address barriers
• Document all case activity in compliance with SSA and EN requirements
• Track employment milestones and earnings for timely EN payment submissions
• Coordinate referrals to community resources and training programs
• Communicate professionally with participants, employers, and partners
• Uphold confidentiality, PII‑safe practices, and accurate case management
  The required skills enable the Employment Specialist to assess participant needs accurately and develop tailored employment plans that foster success. Strong communication and interpersonal skills are essential for building trust with participants and collaborating effectively with employers and partner agencies. Case management proficiency ensures that all participant interactions and progress are documented thoroughly, supporting compliance and program evaluation. Preferred skills such as job development expertise and knowledge of assistive technologies enhance the specialist’s ability to create inclusive employment opportunities and address workplace barriers. Additionally, counseling techniques and bilingual capabilities improve engagement and support for a diverse range of participants, ultimately contributing to better employment outcomes.