Customer Service Analyst

Job Description

Job Description Now Hiring: Top Customer Service Professionals in Phoenix! Join a growing team in Tempe offering competitive pay, rotating shifts, and long-term career opportunity. If you thrive in fast-paced environments and deliver exceptional customer experiences, we want to connect with you today!

Customer Support Analyst Location Tempe, Arizona | Onsite Compensation & Schedule • Shift 1 (Morning): 7:00am–4:00pm — $27.00/hr • Shift 2 (Afternoon): 3:00pm–12:00am — $28.00/hr • Rotating schedule with some weekends required • Full-Time | W2

Role Impact The Customer Support Analyst ensures timely, accurate resolution of customer inquiries while maintaining service excellence across multiple communication channels. This role supports operational continuity by managing high-volume requests, troubleshooting account or service-related issues, and documenting interactions with precision. Success is defined by response time, resolution quality, customer satisfaction, and adherence to established service level agreements (SLAs).

Key Responsibilities • Respond to inbound customer inquiries via phone, email, and chat in a high-volume contact center environment • Research, troubleshoot, and resolve account, billing, or service-related issues • Document all interactions in the customer relationship management (CRM) system with accuracy and detail • Escalate complex issues to appropriate internal teams while maintaining ownership of customer experience • Follow compliance guidelines, data privacy standards, and internal quality assurance procedures Minimum Qualifications • 2+ years of banking/financial customer service or contact center experience • Strong written and verbal communication skills with attention to detail • Ability to work rotating shifts, including evenings, overnights, and weekends • Core Tools & Systems • Customer Relationship Management (CRM) platforms • Microsoft Office Suite (Excel, Outlook, Word), Zendesk and Salesforce • Ticketing and case management systems • Multi-line phone systems and live chat platforms Preferred Skills • Experience in a high-volume call center or shared services environment • Bilingual communication skills • Experience working with service level agreements (SLAs) and performance metrics

Legal Notice Pre-employment background check and drug screen required. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: Optimized Job Description Writing ToolUse ChatGPT to Generate a Job Description