Quality Manager - MI

Job Description

Job Description

Description:

Are you looking to move forward in your career as a Quality Manager?  Do you have at least 2 years of experience as a quality auditor or closely related work, preferably in a distribution environment, with experience working with vendors on quality issues?  Then the role of Quality Manager at CRP Industries might be perfect for you!  The ideal candidate is someone whose experience, positive attitude and willingness to learn will make them a critical resource for the group, and part of a strong Quality Team. This position is located in our Ann Arbor office and reports to the Corporate Quality Manager, who is head of the Quality organization.

CRP is a 70-year old family/veteran owned business and is one of North America's leading suppliers to the automotive and industrial service markets, providing the top professionals in North America with the quality components and innovative solutions they need to do their job. The company provides some of the most recognized brand names in the NAFTA market, including, REIN Automotive parts, AAE steering products, Pentosin technical fluids, AJUSA engine parts, Reinflex high-pressure thermoplastic hose, and Perske high-speed motors. CRP Industries Inc. operates key office facilities and distribution centers throughout North America. As a third generation, veteran-owned family business, CRP is proud of their reputation for delivering Quality, Service, and Trust. 

CRP offers a comprehensive total rewards package that includes;

· Health and Welfare benefits beginning the first of the month after your hire date

· Wellness programs

· Paid Time Off – 18 days per year, starts accruing from day one!!!

· Great people who live our Values!

Purpose of Position : Support and manage quality processes at CRP Industries' Cranbury NJ facility. Ensure that all quality standards and procedures are adhered to, ensuring that products meet or exceed customer expectations and industry requirements. Responsible for driving continual improvement efforts and ensuring compliance with QMS standards (ISO 9001, IATF 16949) through implementation and management of the Quality Management System.

Essential Functions:

· Quality Management System (QMS). Help to define the structure, responsibilities, procedures, processes for implementing and coordinating the QMS as needed to comply with QMS standards (Primarily ISO 9001, experience with IATF 16949 preferable).

· Quality Assurance (QA). Provide input into Planning systematic activities to provide adequate confidence that the products will meet with the requirements of ISO 9001/IATF 16949 standard.

· Quality Control (QC). Providing techniques and performing activities focused on controlling processes and materials to fulfill requirements for quality.

· Supplier Quality. Monitoring supplier quality performance and driving activity (using existing processes and other methods as appropriate) to improve supplier quality. Manage supplier return systems as necessary.

· Problem Solving. Utilize 8 step problem solving approaches (ex. A3, 8D) to determine true root causes of quality issues and implement effective countermeasures that correct problems and prevent recurrence. 

· Develop a process analysis approach to support risk management. Utilize FMEA and control plans to provide process quality key points for work instructions.        

· Calibration & Maintenance. Ensure that measuring devices utilized to control quality of products produce accurate and repeatable results by ensuring timely calibration and traceability as required by QMS standards.

· Test & Inspection. Develop, support & verify, test and inspection activities align with QMS requirements.

· Training. Providing training or subject matter that supports production employee skills training and education in quality-related topics, may include training for suppliers.

· Auditing.  Support the Quality team in managing internal audit system per QMS standards (includes conducting internal audits), second party audits conducted on suppliers or other parties as applicable, and third party audits conducted by external registrars to ensure compliance with QMS standards and the effectiveness of the QMS as a whole.

· Continual Improvement. Drive initiatives to enhance product quality such as training, process improvements, QMS improvements, etc. Prioritize these initiatives according to KPI conditions with outcomes focused on enhancing customer satisfaction, lowering costs, and improving process effectiveness and efficiency. 

· Warranty.      Monitor warranty return data and use appropriate problem-solving methods to determine root cause and implement effective countermeasures for warranty returns with a focus on enhancing customer satisfaction and improving      overall warranty KPI metrics.

· Relationship:  Working with CRP’s external parties as necessary to address quality concerns and enhance performance. Conduct communication with these parties according to CRP’s values, including respect, integrity and trust.

· Quality KPI Reporting. Develop, implement and manage quality KPIs and reporting at relevant levels and positions to ensure awareness of quality performance throughout the organization. 

· 4-year Bachelor’s Degree or equivalent work experience

· 2 years experience as a quality auditor for ISO 9001 (preferred) and/or IATF 16949 or relevant work experience 

· ASQ Certification will be considered a plus

· Intermediate to advanced knowledge of Microsoft Office Applications, knowledge of Sharepoint is a plus

· Import/Distribution industry experience required, Manufacturing experience preferred