Operations Specialist

Operations Support Analyst

Every Tarian Teammate contributes significantly to our mission. Whether you are a frontline employee or work behind the scenes, you are the reason why Tarian is TRUSTED TO PROTECT. You are a member of a diverse team working in an inclusive and dynamic environment. You will provide direct security and related public services.

Compensation: $22.00/hr

Benefits:

Our full-time positions offer role specific on-the-job training, career paths, and a full range of benefits:

• Medical, Dental, and Vision Insurance
• Supplemental Medical Reimbursement Plans
• Paid Time Off & Paid Holidays*
• 401k Plan & Free Retirement Planning Consulting
• Short-term & Long-term Disability Income Protection Benefits
• Life Insurance for Teammate and Family
• Employee Assistance Program
• Recognition & Reward Program
• Perks Discount Programs with 3,000 free classes from yoga to financial wellness
• Wellness Program
• Pet Insurance

Responsibilities:

You will conduct the following responsibilities upholding Tarian's commitment to safety and security while supporting the values and culture of the client and community.

As Operations Support Analyst for Tarian, you will conduct the following responsibilities upholding Tarian's commitment to safety and security while supporting the values and culture of the client and community. The Operations Support Analyst in the Tarian Operations Center manages emergency and non-emergency calls, dispatches security personnel, and serves as a key liaison for field staff and leadership. This position is the central point of contact for enterprise operations and supports field teams in various operational tasks.

Key Responsibilities:

• First Point of Contact: Serve as the primary contact for Field Officers and staff seeking support related to job applications, incident management, or general operational queries.
• Incident Resolution: Handle and resolve on-the-clock incident reports by gathering information, providing initial guidance, and escalating issues to the appropriate departments when necessary.
• Application Assistance: Support applicants through the job application process, answering questions, troubleshooting issues, and ensuring a smooth candidate experience.
• Documentation & Reporting: Accurately document all inquiries, incidents, and resolutions in the internal ticketing system to ensure a clear record of activities and follow-up actions.
• Process Improvement: Identify trends in common inquiries and incidents, suggesting improvements to processes and resources to enhance efficiency and support.
• Cross-Functional Collaboration: Work closely with HR, Talent Acquisition, Compliance, and Operations teams to resolve issues and streamline processes.
• Knowledge Base Maintenance: Assist in creating and updating resources, guides, and FAQs to empower Field Officers and staff with self-service solutions.
• Ad Hoc Projects: Participate in special projects aimed at improving operational efficiency, training, and support.

Qualifications:

Education:

Associate's degree required; Bachelor's degree preferred.

Experience:

2+ years of experience in a customer support, operations, or help desk role. Experience in a security, healthcare, or field service environment is a plus.

Skills:

• Strong verbal and written communication skills.
• Ability to handle high call volumes and respond efficiently to inquiries.
• Proficiency in using support software, ticketing systems, and Microsoft Office Suite.
• Problem-solving mindset with the ability to prioritize and handle multiple tasks.
• Empathy and patience in dealing with staff under stressful circumstances.

Other Requirements:

• Ability to work in a fast-paced environment and adapt to changing priorities.
• Availability to work flexible hours, including evenings and weekends if required.

Physical Demands & Work Environment:

Work hours will vary depending on assignments, client schedules, project deadlines, and the needs of the company. Workweeks may exceed 40 hours and may involve any of the 7 days of the week, depending on the needs of the business. The work environment may be fast-paced and stressful or may also be quiet and slow-paced. All environments and pace of work will require alertness and ability to perform under pressure.

While performing the duties of this job, the employee must be able to sit, stand, and walk for variable amounts of time throughout an assigned shift; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; occasionally stoop, kneel, or crouch. The employee must occasionally lift and/or move objects 25 pounds or more. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Frequently engages in mental concentration, analysis, and formulation.

About Tarian:

Tarian stands out as North America's foremost expert and trusted security partner, a distinction attributed not only to the solutions and services we provide but also as a testament to the incredible individuals on our team. Their diverse backgrounds and experiences continuously drive innovation and excellence across our company, enabling our growth and success.

At Tarian, we believe in the extraordinary power of people to enact positive change. Our vision is to shape a future where safety and security are not only foundations for enduring success but also powerful catalysts for positive change. We offer more than employment; we provide a career path rich in purpose and fulfillment. By joining Tarian, you become part of a greater mission. Through the creation of safe environments, you empower people, communities, and organizations to thrive and achieve their full potential, as well as your own.

Be Extraordinary. Always. Join Tarian in safeguarding what matters most.

Tarian is an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. We encourage individuals of all backgrounds to apply.