Consumer Sales Associate (St. Thomas)

Job Description

Job Description

Job Title

Consumer Sales Associate 

Department

Retail Sales

Location

USVI

Reports to

Consumer Sales Supervisor

Grade: S03

Job Code:     SL0025

Type of position:

Full-time   Part-time

Non-Union   Union

Hours_40___ / week  

Exempt          Non-exempt

The Consumer Sales Associate will be responsible for guiding Customers through the purchase decision and activation process of all One Communications ’s product offerings, as well as providing equipment support and some technical assistance. The successful incumbent of this position must be able to communicate effectively, possess great organizational skills, lead by example, and encourage a positive TEAM environment.

Duties and responsibilities include but are not limited to the following:

• Sell the value of the Company’s products, service plans and ancillary devices, equipment, and accessories
• Meet set monthly sales targets and quotas as set 
• Provide a total sales solution to Customers for any of their connectivity needs, to include basic device and equipment setup 
• Assist Customers in signing up for Tech assisted services and through contracted repair vendors

• Assist Customers with minor equipment selections including but not limited to (CTV Converters, HD DVRs, EMTAs, Wireless Routers, Batteries, Mobile Devices etc.) troubleshooting and or replacement (Swap)    
• Provide optimum Customer experience and develop positive relationships 
• Build Customer confidence by making the store experience interactive, engaging and reassuring
• Responsible for meeting established sales objectives by matching Customer needs with the right products and services 
• Make the most effective use of store displays and interactive devices for customers
• Complete paperwork and sales reports as they relate to store opening and closing 
• Participate in all channel sales initiatives including but not limited to pop-up shops, direct community sales initiatives
• Provide optimum Customer experience and develop positive relationships 
• Responsible for maximizing sales and profitability by focusing on key business initiatives, store merchandising, marketing execution, inventory management, and loss prevention
• Perform other duties as required

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REQUIREMENTS, KNOWLEDGE, SKILLS AND ABILITIES

• At minimum two (2) years’ Customer-facing experience
• At minimum one (1) year experience working in a retail sales environment; one (1) year cellular industry experience preferred

• Knowledge of principles and processes for providing Customer and personal services (i.e., Customer needs assessment, meeting quality standards for services, evaluating customer satisfaction)
• Excellent oral and written skills
• Experience in the Communications industry, as well as current and emerging technologies
• Knowledge and experience with wireless retail sales
• Strong interpersonal skills for interfacing with customers
• Ability to work in a service-oriented, fast paced team environment
• Ability to listen carefully and actively
• Ability to meet established sales targets 
• Excellent oral and written skills 
• Bilingual proficiency is a plus
• Computer literacy, with an aptitude for learning communication products and services
• Knowledge of Microsoft Office Suite 

EDUCATION REQUIREMENTS

• High School Diploma, GED, or relevant experience. Some college preferred 
• Minimum of one (1) year of retail, sales, or customer service experience 

TECHNICAL REQUIREMENTS

• N/A

CERTIFICATION REQUIREMENTS

• N/A

TRAINING REQUIREMENTS

• N/A

PHYSICAL REQUIREMENTS

• Standing or sitting, walking, typing, talking and hearing, bending, squatting, reaching, for extended periods of time
• Ability to occasionally lift up to 25 pounds
• Moderate noise level

TRAVEL REQUIREMENTS

• N/A