Senior Product Manager - Graded Collectibles

Senior Product Manager - Graded Collectibles

We're looking for a Senior Product Manager to help lead GameStop's graded collectibles experience.

This role is focused on shaping how graded collectibles are supported, surfaced, and managed across GameStop's customer-facing and internal experiences. The scope spans physical collectibles, supporting digital touchpoints, and the operational workflows that enable grading, inventory movement, and post grading outcomes.

As a senior product leader, you'll bring clarity, prioritization, and long-term perspective to a complex product area that touches multiple teams and systems. You'll be responsible for defining product direction, aligning stakeholders, and ensuring the graded collectibles experience continues to evolve in ways that build customer trust, operational efficiency, and business value.

You'll work in a highly collaborative environment alongside internal product, design, engineering, and operations teams, serving as a key point of accountability for graded collectibles at GameStop.

This position will sit onsite five days a week in Grapevine, TX.

What You'll Do

Product Leadership, Strategy & AI Enablement

• Help define and evolve the product vision and roadmap for graded collectibles, including where AI-enabled capabilities can meaningfully improve outcomes
• Translate customer needs, operational requirements, and business goals into clear product priorities
• Identify opportunities to apply AI and automation to improve transparency, accuracy, and efficiency across graded workflows and customer experiences
• Balance near-term delivery with long-term product health, scalability, and maintainability
• Bring focus and structure to a product area that spans multiple systems, workflows, and experiences

Graded Collectibles Experience

• Own the product direction for how graded and ungraded collectibles are supported across GameStop's ecosystem
• Partner with cross-functional teams to improve key moments in the graded lifecycle, from intake and processing through post grading outcomes
• Ensure graded experiences are intuitive, transparent, and aligned with collector and customer expectations
• Leverage data and emerging AI-assisted tools to reduce friction, clarify status, and improve confidence throughout the graded journey
• Connect internal operational workflows with customer-facing experiences into a cohesive end-to-end product journey
• Identify gaps and friction points in current graded processes and drive improvements over time

Cross-Functional Collaboration

• Work closely with other product managers, including store, platform, and customer-facing teams, to ensure aligned ownership and clear boundaries
• Collaborate with engineering, design, program management, data, and business stakeholders
• Communicate product direction clearly and build alignment across teams
• Represent a consistent product point of view while operating effectively in shared and matrixed ownership environments

Agile Delivery & Backlog Leadership

• Own and maintain a prioritized product backlog, ensuring work is clearly defined, well-sequenced, and aligned to strategic outcomes
• Lead backlog refinement and story-grooming sessions with engineering and design partners to ensure work is scoped, actionable, and ready for delivery
• Partner with engineering to break down complex initiatives into iterative user stories with clear acceptance criteria
• Collaborate with program management to support sprint planning, dependency management, and release coordination across teams
• Act as the primary decision maker on scope and trade-offs during delivery, balancing customer value, quality, and velocity

Measurement & Continuous Improvement

• Define and monitor product success metrics for graded collectibles
• Use data, insights, and feedback—including AI-assisted analysis where appropriate—to guide prioritization and product evolution
• Support experimentation and continuous learning across graded experiences and workflows

AI-Enabled & Emerging Capabilities

• Partner with data and technical teams to explore AI-enabled features such as automation, decision support, anomaly detection, and experience personalization
• Evaluate emerging tools and capabilities with a strong product lens, focusing on practical customer and operational impact
• Ensure AI-enabled solutions are transparent, explainable, and aligned with customer trust and business goals

Who You Are

• 7+ years of experience in product management, ideally across digital products, marketplaces, platforms, or complex operational ecosystems
• Comfortable owning product direction in collaborative or shared ownership environments
• Strong product judgment with the ability to simplify complexity and drive alignment
• Experience working across both customer-facing experiences and internal operational workflows
• Comfort engaging with AI-enabled products, data-driven decision-making, and emerging technologies
• Excellent communication skills with the ability to influence without formal authority
• Analytical mindset with experience defining success metrics and using data to guide decisions
• Comfortable operating in ambiguity and helping teams move from concept to execution

Bonus Experience

• Professional experience or personal interest in sports cards, trading card games, or collectible ecosystems
• Familiarity with grading, rarity, valuation, or secondary markets
• Experience building products for collector, enthusiast, or hobbyist communities
• Hands-on experience with AI-enabled product features such as automation, personalization, or decision support

Why Join Us

• Work on a unique and evolving product area within the collectibles and enthusiast space
• Help shape how graded collectibles are supported at scale across GameStop's ecosystem, from internal workflows to customer-facing experiences

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.