Inside Sales Manager

Position Overview As an Inside Sales Manager, you will manage all aspects of your assigned team, execute programs to minimize delinquency and reduce losses, and lead hiring, training, development, and motivation of the team to maximize business opportunities. Responsibilities Directly supervise 10+ employees Exercise management authority concerning staffing, performance evaluations, and terminations Review and approve employee time sheets and requests for time off Motivate team members to ensure individual goals are met on a daily, weekly, monthly and annual basis Conduct monthly coaching sessions with team members based on scorecard results, phone monitoring, and side‑by‑side floor observations Review, analyze and interpret reports to gauge team performance and develop collections call strategies for improvement Conduct team meetings and continuous training sessions with respective team or the department Support the development and maintenance of departmental operating procedures, including ensuring compliance with regulatory agencies, and communicate changes to team members as needed Apply policies, procedures, and guidelines appropriately and exercise sound judgment to ensure consistency and compliance with company policies and regulatory agencies Handle escalated calls and disputes and maintain professional phone etiquette skills Set departmental goals and develop and maintain a daily employee work schedule that effectively meets the needs of the business unit and company Run daily reports to optimize workflow efficiency; ensure team meets service level expectations of internal and external customers Qualifications Minimum of bachelor’s degree required Minimum of two (2) years experience in a supervisory or leadership position Experience with consumer lending/auto financing a plus Intrinsically motivated with demonstrated ability to take initiative, identify needs, make recommendations for improvement, see recommendations through implementation, and evaluate improvements for effectiveness Exceptional interpersonal skills Excellent organizational skills with high attention to detail and demonstrated ability to effectively set and manage multiple conflicting priorities Ability to handle multiple tasks during constantly fluctuating business volume Demonstrated ability to motivate and lead a team – provide quality training, guidance, performance coaching and feedback to assigned staff Proficient computer skills with working knowledge of internet and standard business applications such as Microsoft Office; ability to quickly learn new computer applications as required Excellent oral and written communication skills Employment Requirements This is an exempt level position whereby business need will dictate the exact work schedule which should be expected to vary at times Talk and hear to exchange accurate information Have close visual acuity to perform activities such as: preparing and analyzing data and figures; viewing a computer terminal; extensive reading The position does not require travel Benefits Competitive base pay and performance bonuses, dependent on role Medical, dental, vision, telemedicine, supplemental insurance benefits, long‑term and short‑term disability 401K with employer match and 100% immediate vesting Paid Time Off (PTO) and paid company holidays to help you balance work and personal life Paid Volunteer Time Off (VTO) annually Tuition Reimbursement Parental Leave Business casual work environment Legal Information GLS participates in the E‑Verify program to confirm the employment eligibility of all newly hired employees. Applicants have rights under Federal Employment Laws. Family and Medical Leave Act (FMLA) Equal Employment Opportunity (EEO) Employee Polygraph Protection Act (EPPA) #J-18808-Ljbffr Global-Lending-Services