Dispatcher

Job Description

Job Description

Position: Dispatcher
Pay Rate: $24.00/hour
Location: Stockton, CA

Schedule: Regular Schedule: 5:00 PM–5:00 AM |  Training: Day Shift
Rotation: 5 Days On / 5 Days Off, then 2 Days On / 2 Days Off

Position Summary

We are seeking a detail-oriented and dependable  Dispatcher to coordinate daily transportation operations and support efficient, on-time deliveries. This position is responsible for scheduling and monitoring routes, communicating with drivers, responding to changing conditions, and ensuring customer delivery expectations are met.

The ideal candidate is organized, proactive, and comfortable making timely decisions in a fast-paced transportation and logistics environment.

Duties and Responsibilities

• Schedule and dispatch deliveries based on driver availability, customer requirements, and delivery windows.
• Coordinate driver assignments and communicate route information throughout the shift.
• Monitor active routes and track delivery progress in real time.
• Adjust routes and schedules based on traffic, weather, operational demands, and unexpected delays.
• Communicate changes, instructions, and support information to drivers.
• Troubleshoot transportation issues, including delays, equipment concerns, scheduling conflicts, and route changes.
• Respond professionally to customer inquiries regarding deliveries and order status.
• Provide timely updates regarding delays or changes that may impact customer deliveries.
• Maintain accurate dispatch records, driver information, and transportation documentation.
• Coordinate with warehouse, transportation, customer service, and other internal teams to maintain efficient operations.
• Prioritize multiple time-sensitive tasks while maintaining accuracy.
• Perform additional dispatch and administrative duties as assigned.

Qualifications

• Previous experience in  dispatching, transportation, logistics, customer service, or a related field preferred .
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Effective problem-solving and decision-making skills.
• Ability to remain calm and make sound decisions in a fast-paced environment.
• Comfortable using dispatch, scheduling, tracking, and computer-based systems.
• Strong time-management skills with the ability to prioritize changing workloads.
• Ability to communicate professionally with drivers, customers, and internal teams.
• Dependable, flexible, and reliable.

After 44 years of service and multiple locations throughout the Central Valley, Hedy Holmes Staffing Services has established itself as an innovative staffing agency that puts a premium on matching top talent with top employers. We are among the regional leaders in customer service, talent placement, and out-of-the-box thinking to enhance the overall job search process.

Hedy Holmes is committed to finding candidates a successful career they can count on. Our team of experienced professionals understand that when it comes to staffing, it’s not about just filling a role, but rather finding a candidate that fits not only the requirements of the job, but the culture of the organization as well.

We take the extra step to ensure that all of our candidates are given the necessary resources to be successful in their role and to continue to grow and develop as professionals. Our dedication to our clients and candidates is what sets us apart from our competitors.

Company Description

After 44 years of service and multiple locations throughout the Central Valley, Hedy Holmes Staffing Services has established itself as an innovative staffing agency that puts a premium on matching top talent with top employers. We are among the regional leaders in customer service, talent placement, and out-of-the-box thinking to enhance the overall job search process. \r\n\r\nHedy Holmes is committed to finding candidates a successful career they can count on. Our team of experienced professionals understand that when it comes to staffing, it’s not about just filling a role, but rather finding a candidate that fits not only the requirements of the job, but the culture of the organization as well.\r\n\r\nWe take the extra step to ensure that all of our candidates are given the necessary resources to be successful in their role and to continue to grow and develop as professionals. Our dedication to our clients and candidates is what sets us apart from our competitors.