Security Supervisor

About This Role As a Day Security Officer, you will be part of the team responsible for the delivery of a customer‑focused security service. You will prioritize the safety of staff, students, residents and visitors, and the security of the University buildings and assets, enhancing the customer experience. You will also provide a comprehensive security service for all campus users and property of the University. Your daily contact with our customer base will help ensure a welcoming, safe and secure campus by being proactive, approachable, supportive, vigilant and visible. You will report to the Day Team Leader and will be an enthusiastic and highly skilled individual with considerable front‑line experience of working within a customer‑facing organisation. You will have experience of working in remote teams that deliver effective solutions and provide high levels of customer service as well as being comfortable working alone. One of the most important roles this post incorporates is that of a first responder to safety and welfare related incidents, and as such we are looking for an individual who is calm under pressure, caring and compassionate. Working Conditions You will work across all university campus locations on a rota system: 3 days, 3 afternoons, 3 off, covering 365 days a year. Campus Locations City Campus, Wulfruna Street, Wolverhampton WV1 1LY Telford Campus, Shifnal Road, Priorslee Telford, Shropshire TF2 9NN Walsall Campus, Gorway Road, Walsall, West Midlands WS1 3EZ Springfield campus, Cambridge Street, Wolverhampton WV10 OJR University of Wolverhampton Science Park, Glaisher Drive, Wolverhampton WV10 9RU All maps and directions – University of Wolverhampton (wlv.ac.uk) Click here for detail Key Responsibilities Your responsibilities will include health and safety tasks, fire safety checks and responsibilities involving the fire alarm control room, and possible first aid responsibilities. If this is the case, you will be the first responder on site and be responsible for delivering first aid (in house training will be provided) and/or required to call the relevant medical service, doctor, 111 or 999 ambulance service. Day Security Officer Requirements You will have previous security or other relevant experience. You will have exceptional customer service skills, the ability to be diplomatic in conflict and empathise with individuals from a variety of backgrounds. You will have the ability to work in sometimes challenging situations, remaining calm and acting effectively. You will be a positive and committed team player, with the ability to work independently and on your own initiative. You must be comfortable with technology and computer literate as we are a digital university. As a team we go beyond the traditional security boundaries, and as an individual you must be highly skilled and flexible to deal with this challenging and varied role. The ability to embrace change is a must. As a university we consider the right attitudes and behaviours to be just as important as experience and skill. Our department philosophy is to keep our customers at the heart of everything we do and we expect our staff to uphold our values of being “diligent, kind and excellent” at all times, linking in to the University’s overall vision, strategy and values. Additional Information Pension Our defined benefit pension schemes are a real asset to your peace of mind. Depending on the job you’re appointed to, you will be automatically enrolled into the most appropriate pension option for you. Annual Leave You will have 30 days allotted annual leave, plus 8 bank holidays, and a minimum of 4 extra paid concessionary days are also provided each year, for extended University closure around some public holidays. Family‑Friendly Maternity, paternity, and adoption leave, and pay are all important considerations when you are a University of Wolverhampton employee. We operate a number of family‑friendly policies to support colleagues in maintaining a healthy work‑life balance. Training and Development Opportunities We understand the need to keep developing our staff, not only to meet the needs of their current roles but also to support career development. We offer a wide range of organisational development opportunities to support staff throughout their time at the university. Staff Benefits We have partnered with an external organisation to offer staff a great range of discounts on travel bookings, high street vouchers, gift cards, cinema tickets, days out, leisure activities and your day‑to‑day spending. In addition, we offer tax‑free savings on bicycles and accessories through our ‘cycle to work’ scheme. Employee Assistance Programme We have partnered with an external organisation to offer staff a great range of discounts on travel bookings, high street vouchers, gift cards, cinema tickets, days out, leisure activities and your day to day spending. In addition, we offer tax‑free savings on bicycles and accessories through our cycle to work scheme. University of Wolverhampton Recruitment Statement The University of Wolverhampton recognises and protects the rights to freedom of speech and academic freedom, within the law. We are committed to ensuring that lawful expression of ideas, beliefs and opinions — including those that may be controversial or unpopular — does not result in disadvantage in recruitment, employment or progression. An offer of employment at the University of Wolverhampton will never be denied based on an individual’s lawful expression of their beliefs, ideas or opinions. Equality, Diversity and Inclusion preventing unlawful discrimination and harassment. promoting equality of opportunity. fostering an inclusive environment where colleagues are treated with dignity and respect. We strive to create a workplace in which colleagues have the confidence and freedom to be themselves, while working professionally and in accordance with equality legislation and University policies. Guidance on AI‑Assisted Applications We recognise that applicants may use AI tools to support the preparation of their applications. However, submissions must reflect your own experience, achievements and motivations. We want to understand what you personally bring to the role. Please ensure your application accurately represents your own voice and capabilities. Flexible Working We recognise the value of flexible working arrangements and are open to discussion wherever possible. Your Benefits Competitive salaries Standard Life Pension Scheme – Employer contribution up to 12%. Long Service Recognition – £200 gift voucher, certificate, and afternoon tea with Vice Chancellor for 25 & 40 years of service. Free Will Writing Service – Complimentary will drafting. IT & Mobile Discounts – EE Perk 20% off for family & friends, software discounts. Wellbeing and Mental Health Support – 24/7 access to EAP, free counselling, resources, occupational health. Gym memberships discounts – at Walsall Campus and WV Active sites. Eyecare Support – Free eVoucher for eye tests and glasses contribution. Flu Vaccinations – Free flu vaccinations. Paycare Health Benefit Plan – Covers optical, dental, physiotherapy, personal accident insurance. Chaplaincy & Prayer Rooms – Access to multi‑faith chaplaincy services. Valuing You – Generous Annual Leave – generous leave policy. Flexible & Agile Working – Flexible and hybrid arrangements. Free On‑site Parking – available across campuses. Cycle Benefits Scheme – Save up to 42% on bike & accessories via salary sacrifice. Tusker Electric Vehicle Scheme – Electric cars via salary sacrifice. Employee Discounts – Savings on groceries, fashion, and entertainment. Travel Discounts – Up to 10% off holidays via Sodexo Circles. Training and Development – Staff Network & Inclusion, Library Access, Scholarship Scheme, Leadership and Management Development. Training and Development Staff Network and Inclusion – Access to support networks and events with LGBTQ+, Global Majority, Disability and Women's networks. Library Access – Staff have access to books and resources at onsite libraries. Staff Scholarship Scheme – Funding for part‑time higher education, up to PhD level. Leadership and Management Development – Access to training opportunities to support career advancement. #J-18808-Ljbffr