Retail Store Manager - 2930

$19.00 to $26.48 per hour Benefits Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required). The best working hours in the business. Most stores open at 9AM and close at 6PM; many stores are closed on Sundays. Our Earned Wage Access program is available to all employees on the second day of employment. Employees have access to withdraw up to 50% of the wages earned up to seven times in a payroll cycle. The ability to earn unlimited commission above your hourly base rate. Vacation: Employees are granted one week of paid vacation after completing six months of active, full‑time service. Eligible employees are provided an additional week (40 hours) of vacation after completing one year of active employment and two weeks (80 hours) of vacation on each anniversary date thereafter (if applicable, the PTO/Vacation grant is adjusted in accordance with state/local municipality requirements). 120 hours after five years. Sick/Personal: Eligible employees are granted 8 hours (after 6 months of employment) to be used before their first anniversary and granted 16 hours each anniversary thereafter (years 2-5) (if applicable, sick time is adjusted and granted in accordance with state/local municipality requirements). 24 hours after five years. Employee discounts are available to all employees on the first day of active employment. Tuition Reimbursement with FirstCash Education (allowing up to $2,000 per year) is available to full‑time employees who meet the minimum program requirements. Access to over 10,000 discounts from 1,000+ companies with FirstCash Perks! Auto‑enrollment in the FirstCash 401k program after six months of employment. Access to the FirstCash Pet Insurance program. Description We are currently looking for the right Retail Store Manager to join our team! The position offers a competitive hourly wage of $19.00 to $26.48 per hour, plus a very lucrative monthly bonus that can make up a major portion of the total yearly income. Position Summary A Store Manager will be accountable for the day‑to‑day operations of the store and for promoting a positive and productive environment. The manager will lead, coach, and develop store employees, recruit and retain top talent, and be responsible for maximizing financial goals and managing customer relations and satisfaction. Leading by example and promoting company values, the Store Manager sets the tone for a customer‑centric environment, analyzes the store’s financial statements to ensure goals are met, and adjusts as necessary. The manager commits to the company’s asset protection program through inventory control, policy adherence, and securing customers’ loans. With internal and external marketing tools, the manager promotes the business and targets new customer acquisitions. The role involves working with a wide variety of merchandise, including tools, electronics, firearms (in FFL locations), and more. The successful Store Manager’s actual pay will be based on location, qualifications, and experience, and the position reports to the area’s District Manager. Responsibilities Facilitate a customer‑centric environment by engaging customers in a friendly and professional manner and rapidly addressing customer issues. Monitor and assist in the training of Pawnbrokers to meet the prescribed FirstCash standards. Recruit top talent by sourcing candidates through company‑prescribed channels. Open and close the store, including but not limited to counting cash drawers and merchandise, and ensuring all procedures are followed to protect assets. Ensure asset protection through inventory control, property safety procedures, documentation, and securing customer loans. Administer processes and procedures within the store, including inventory, loan management, merchandising, store presentation, store systems, and enterprise‑level reporting. Evaluate the store’s financial statements and drive profitability through communication and goal‑setting. Ensure that operating standards meet or exceed FirstCash standards. Monitor loan qualification and buying processes to ensure the value and integrity of all loans issued. Complete assigned tasks and training for self‑development as requested. Communicate clearly with employees to ensure they understand the store’s mission and profit objectives. Remain up‑to‑date on product knowledge. Other related duties as assigned. Minimum Requirements & Qualifications Must be willing and able to lift/carry up to 50 pounds. Must be willing and able to perform duties and tasks for extended periods of time, including standing, stooping, walking, climbing, pushing, pulling, and lifting. Demonstrated ability to effectively supervise others. Ability to work with firearms and to become firearms certified. May be asked to assist a customer on the exterior of the building or retrieve products stored in exterior areas. Minimum age: 18 years old. High School Diploma, GED, or equivalent experience. Ability to work in multiple locations, as business needs dictate. Must have the ability to work a flexible retail schedule, including weekends and holidays. Store Managers may work 45+ hours a week; hours are not guaranteed. Computer literate and able to operate point‑of‑sale (POS) systems and common office machines. Ability to multi‑task in a fast‑paced environment. Detail‑oriented with strong organizational skills. Analytical skills. Cash handling experience is required. Ability to work independently with minimal supervision. Excellent work ethic and strong business sense. Bilingual Applicants Bilingual applicants are encouraged to apply! Commission Plan Information The employee commission incentive plan is proprietary to FirstCash. Store Managers receive a commission based off the store’s monthly gross profit. Applicants are provided with more details regarding the commission incentive plan during the interview process. Note: The information contained in this description is not intended to be an all‑inclusive list of the duties and responsibilities of this job or the skills and abilities required to do the job. Management has the discretion to assign/reassign duties and responsibilities to this job at any time. Duties and responsibilities may be subject to change at any time due to reasonable accommodation or other reasons. Should you be offered and accept a position with us, the company requires all employees to agree to a binding arbitration agreement to resolve disputes. Payrates will not be below any applicable local minimum wage requirements. Earned Wage Access is a service provided by NetSpend; signup to this program by the employee is required; restrictions and fees apply. FirstCash 401K program is available to all employees 21 years of age or older. Maximum base payrate is derived from the applicant’s previous experience and skill sets applicable to the specific position needing to be filled. Equal Opportunity Employer FirstCash Holdings, Inc. is an Equal Opportunity Employer. It is the policy of FirstCash to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, FirstCash will provide reasonable accommodations for qualified individuals with disabilities. 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