Retail Store Manager

Great Place to Work!

Location: Phoenix, AZ

Omaha Steaks employees work every day to deliver experiences that bring families and friends together, across the country. We're proud to sell world-famous steaks and a menu of outstanding, wholesome products. The work is worthy of our name and the exceptional customer experience makes a lasting impression.

Big brand, small company. Your work will help define the future of an American heritage brand and household name. Omaha Steaks reach is broad and impact is huge; our team is small, adventurous, and entrepreneurial. If you're energized by making things happen, this is the place for you.

It's all in the family. Literally. We're a fifth-generation family-owned business, and they're not peering down from boardroom windows -- the owners and leadership team actually run the business every day. You'll find genuine relationships with every employee, with a family focus on safety, health care, educational assistance, and wellness.

Purpose of this Position:

• Recruits, hires, trains and develops an effective sales staff. Provides ongoing performance management and coaching to all store employees along with timely regular written performance appraisals and recommendations for pay increases. Provides training to ensure sales staff is providing the highest level customer service while meeting sales and profit objectives. Coaches and motivates staff to improve individual sales performance. Creates staff work schedules to maximize sales while adhering to store budget. Develops performance improvement plans and handles disciplinary actions when necessary.
• Achieves store customer service, sales and profit objectives through staff. Meets or exceeds store standards for sales, sales per hour, and average ticket through staff. Creates a visually enticing environment and ensures directives and executes visual guidelines. Oversees Buy Online, Ship from Store (BOSS) orders, ensuring all items are accurately picked, packed, and prepared for shipment in a timely manner.
• Ensures all products and displays are merchandised effectively to maximize sales and profitability. Creates a visually enticing environment and ensures visual guidelines are properly executed. Ensures product and promotional displays are exhibited timely and accurately. Ensures freezers are organized effectively and store has proper inventory levels to maximize sales.
• Assists customers with purchasing decisions through product knowledge and established sales techniques. Makes suggestions for upgrades and add-ons to increase total sales and achieve monthly sales goals. Handles customer complaints or inquiries and resolves problems while maintaining or enhancing customer loyalty.
• Manages inventory control and protects assets of the Company. Creates profitable Manager Specials to support proper product rotation. Orders and maintains physical inventory and operating supplies in order to maximize sales and profits.
• Responsible for day-to-day operations of the store including: opening and closing on time, making deposits and determining best use of petty cash, general and preventive maintenance to store fixtures, cleanliness and upkeep of store's appearance, responding to store alarms and reporting equipment issues, training of staff on operations manual.
• Meets expectations for attendance and punctuality.

Outstanding Benefits:

• Paid Time Off
• 401k Savings Plan
• Employee Discount Program -- starts first day on the job.
• Company Bonus Plan -- based on company performance.
• Educational Assistance Program -- must work at least 20 hours a week
• Medical, Dental, Life, and Disability Insurance

Essential job duties:

• Provides the highest level of sales, customer service and satisfaction when assisting the Customer.
• Hire, trains, retains and supervises store employees. Provides ongoing performance management and coaching to all store employees along with timely annual written performance appraisals. Assists District Manager with training for store employees on an ongoing basis. Recruits regularly.
• Achieves or exceeds store customer service, sales and profit objectives. Meets or exceeds store standards for sales, sales per hour, and average ticket. Coaches staff to constantly improve sales standards.
• Manages inventory control. Orders and maintains physical inventory and operating supplies in order to maximize sales and profits.
• Handles day-to-day operations. Maintains clear understanding of store operations and updates training manuals. Responsible for store opening and closing on time. Answers and resolves store alarms and equipment issues.
• Maintains store's neat and clean appearance at all times. Ensures product and promotional displays are exhibited timely and accurately.

Knowledge, Skills and Abilities:

• 2-year college degree in sales or marketing or equivalent.
• Exemplary customer service and communication skills.
• One to two years retail sales and supervisory/management experience required.

Schedule Requirements:

• Store Hours: The work schedule will vary based on store needs.

Special Note:

• Military Veterans and spouses are encouraged to apply.

Application Deadline: This posting will remain open until the position is filled or a sufficient pool of qualified candidates has been identified.

EEO Statement: This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.

EEO is the Law

Privacy Policies:

• Omaha Steaks Privacy Policy
• Omaha Steaks Employee Privacy Policy
• Omaha Steaks CA Privacy Policy
• Omaha Steaks CA Applicants Privacy Notice

Omaha Steaks International, Inc.