Project Coordinator

Job Description

Job Description

Rumsey Construction & Restoration (RCR) is an industry leader in Columbia, SC, Charleston, SC, Greenville, SC, Rock Hill, SC, Charlotte, NC, and Augusta, GA. RCR is a local, independently owned and operated restoration, reconstruction, and remodeling company that specializes in disaster response; fire, water, smoke, and storm damage. We provide our services to residential and commercial property owners working with insurance based claims and repairs related to the loss.

Our Core Values: Teamwork, Resolute, Adaptability, Innovation, No Task Beneath Us

Mission: At Rumsey Construction and Restoration, our business philosophy is simple: go the extra mile – every time, for every client. We want to build lasting relationships with our customers. Every time we work with someone, we believe it is our responsibility to give them an outstanding experience – quality craftsmanship, attention to detail, superior customer service, and practical solutions that are suited to their needs and budgets.

Overview:

The Project Coordinator / Admin Lead plays a vital dual role at Rumsey Construction & Restoration (RCR), providing operational and administrative support across Mitigation and Reconstruction projects, while also serving as the lead team member for the Project Coordination and Administrative staff. This individual is responsible for ensuring streamlined workflows, high-quality documentation, and exceptional customer service throughout the lifecycle of a restoration project — from intake to closeout. As a team lead, they are expected to support onboarding, coach junior staff, address daily workflow issues, and serve as the primary point of contact for coordination-related questions and escalations.

The ideal candidate is highly organized, solution-focused, and proactive. They understand the importance of communication, follow-through, and maintaining alignment with company policies, timelines, and team collaboration. As a department leader, this individual embodies and models RCR’s Core Values: Teamwork, Resolute, Adaptability, Innovation, and No Task Beneath Us.

Responsibilities and Duties:

• Provide day-to-day oversight and guidance to administrative and coordination staff.

• Support the onboarding and training of new Project Coordinators and Administrative Assistants.

• Monitor team workload, deadlines, and documentation consistency; assist with task prioritization.

• Lead by example in communication standards, professionalism, and process adherence.

• Escalate systemic challenges, bottlenecks, or recurring issues to department leadership.

• Collaborate with Mitigation and Reconstruction Managers to streamline cross-team workflows.

• Contribute to the development and refinement of internal SOPs and documentation tools.

• Attend and contribute to weekly WIP (Work in Progress) meetings.

• Coordinate communication between customers, vendors, insurance adjusters, and internal teams.

• Answer and transfer calls, greet office visitors, and support front office operations as needed.

• Contact homeowners and insurance carriers to provide timely project updates.

• Track project milestones, permits, inspections, and customer communication.

• Schedule and track builder and power inspections, and ensure permit records are current.

• Upload and organize job documentation, including estimates, selections, change orders, COCs, WOAs, and TPA forms.

• Maintain accurate job notes in project portals (DASH, Google Drive, etc.).

• Monitor budgetary data and notify Project Managers of any estimate or cost discrepancies.

• Provide closeout assistance, including preparation of final documentation and handover.

• Ensure documentation is complete, accessible, and archived properly across all active jobs.

• Collaborate with Operations, Selections, Estimating, and Collections teams to ensure accurate job setup and documentation.

• Support customer satisfaction by ensuring inquiries and issues are addressed promptly and professionally.

Qualifications and Skills:

• Minimum HSD/GED required.

• 2+ years of experience in administrative support, project coordination, or customer service.

• Strong written and verbal communication skills.

• Experience working in a fast-paced, team-oriented office environment.

• Proficiency in Microsoft Office Suite and Google Workspace.

• Proven ability to multitask, organize work efficiently, and meet deadlines with minimal supervision.

• Experience in the construction or restoration industry.

• Familiarity with project portals (especially DASH).

• Understanding of construction terminology and documents.

• Experience supporting or leading a small administrative team.

• Consistent, clear communication with internal teams and external clients.

• Proactive identification of issues before they escalate.

• Reliable, well-organized project documentation.

• A collaborative, patient, and solutions-driven presence in the office.

• A team that feels supported, trained, and empowered.

• Full-time, Monday–Friday, 4 ½ day work week.

• All RCR Locations (Remote/Hybrid eligibility may vary)

• Fast-paced environment with deadlines related to insurance claims and financial reporting.