Field Service Technician

Field Service TechnicianCorporate Headquarters - New Berlin, WI 53151Job DescriptionThe Field Service Technician I is responsible for performing preventative maintenance, equipment startups, installation support, and mechanical and electrical troubleshooting on customer equipment within a designated product line. This position serves as the primary field resource for one specialized equipment area: Chillers, Temperature Control Units (TCUs), Material Handling Systems, or Granulators.The technician is expected to independently diagnose and repair common equipment issues, perform equipment commissioning and startup activities, provide customer training, and deliver professional field service support while maintaining a strong commitment to safety, quality, and customer satisfaction.Primary Product SpecializationThe technician will develop proficiency and independent troubleshooting capability in one of the following equipment areas:ChillersTemperature Control Units (TCUs)Material Handling SystemsGranulatorsEssential Duties and ResponsibilitiesEquipment Startup and CommissioningPerform equipment installation verification and startup activities at customer facilities.Verify proper electrical connections, utility requirements, and mechanical installation prior to startup.Configure operational parameters and validate equipment performance.Complete startup documentation and commissioning reports.Train customer personnel on basic equipment operation, maintenance requirements, and safety practices.Identify and document installation deficiencies or conditions requiring corrective action.Electrical and Mechanical TroubleshootingTroubleshoot electrical control systems, motors, sensors, relays, contactors, switches, heaters, pumps, and other equipment components.Diagnose mechanical issues involving pumps, motors, blowers, gearboxes, bearings, drives, conveyors, cutting systems, and material flow systems.Utilize electrical test equipment including multimeters and clamp meters.Interpret wiring diagrams, electrical schematics, piping diagrams, and equipment drawings.Identify root causes of equipment failures and implement corrective actions.Coordinate with technical support or senior technicians when advanced troubleshooting assistance is required.Preventative MaintenancePerform scheduled preventative maintenance inspections and services.Inspect equipment for wear, damage, or developing reliability concerns.Replace wear components and perform mechanical adjustments as required.Verify proper equipment operation following maintenance activities.Provide recommendations for future repairs and equipment improvements.Product-Specific ResponsibilitiesChillers and TCUsTroubleshoot refrigeration, fluid circulation, heating, and cooling system issues.Verify operating temperatures, pressures, flow rates, and system performance.Inspect refrigeration and process water components.Diagnose electrical and control-related issues affecting system operation.Material Handling EquipmentTroubleshoot vacuum conveying systems, loaders, receivers, vacuum pumps, drying systems, and control systems.Diagnose material flow problems and component failures.Verify proper operation of conveying and drying processes.GranulatorsTroubleshoot electrical and mechanical systems associated with granulators.Inspect cutting chambers, knives, screens, bearings, motors, drives, and safety interlocks.Perform knife and screen changeovers and operational adjustments.Diagnose production and equipment performance issues.Customer Service and Technical SupportCommunicate equipment status, findings, and recommendations to customers.Provide professional service that promotes customer satisfaction and confidence.Support emergency service calls as assigned.Maintain positive relationships with customers and internal departments.Assist in identifying replacement part opportunities and service recommendations.Documentation and ReportingComplete detailed and accurate service reports for every service call.Document troubleshooting activities, repairs performed, parts utilized, and startup results.Record operational readings and equipment performance data.Obtain customer signatures and ensure timely submission of all reports.Maintain expense reports, time records, and travel documentation.Safety and ComplianceFollow all company and customer safety requirements.Conduct job hazard assessments before beginning work.Follow Lockout/Tagout (LOTO) procedures during service activities.Utilize required PPE.Maintain safe work practices around industrial equipment and energized systems.Operate company vehicles safely and responsiblyQualificationsEducationHigh school diploma or equivalent required.Associate degree or technical training in Industrial Maintenance, Electrical Technology, HVAC/R, Mechatronics, Electromechanical Technology, or related field preferred.ExperienceTwo to five years of industrial maintenance, service, manufacturing, or field service experience preferred.Experience troubleshooting electrical and mechanical systems.Experience with industrial plastics processing equipment is preferred but not required.Knowledge and SkillsAbility to read electrical schematics and mechanical drawings.Strong mechanical and electrical troubleshooting skills.Understanding of AC/DC electrical circuits and industrial controls.Ability to safely use diagnostic and testing equipment.Strong problem-solving and analytical skills.Good customer communication and presentation skills.Ability to work independently with limited supervision.Basic computer skills including service reporting software and Microsoft Office applications.Physical RequirementsAbility to lift up to 75 pounds.Ability to stand, bend, kneel, climb ladders, and work in confined spaces.Ability to work around industrial machinery and manufacturing environments.Ability to travel extensively and work overtime when required.Working ConditionsFrequent travel to customer manufacturing facilities.Regular exposure to machinery, noise, dust, varying temperatures, and industrial environments.Overnight travel required.Success MeasuresSuccessful completion of equipment startups and commissioning assignments.Independent troubleshooting and repair of equipment within assigned product specialty.High level of customer satisfaction.Accurate and timely service documentation.Compliance with all safety requirements.Achievement of service utilization and response-time objectives.