Host Expo ToGo

Job Description

Job Description

Benefits:

• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development

• Guest Reception: Warmly greet guests upon their arrival, manage reservations, and oversee seating arrangements to ensure a smooth flow of service.
• Guest Service: Address and accommodate special requests, dietary needs, and seating preferences to enhance guest satisfaction.
• Communication: Act as the primary liaison between guests and restaurant staff, ensuring clear and effective communication to facilitate efficient service and address any guest concerns promptly.
• Operational Efficiency: Assist in maintaining the cleanliness and organization of the guest reception area, manage dining menus, and ensure all front-of-house materials are up-to-date and well presented.
• Safety Compliance: Monitor and maintain compliance with all restaurant safety standards and sanitation regulations, ensuring a clean and safe environment for both guests and staff.

• Manage the order flow from the kitchen to ensure dishes are prepared in sequence and sent out to diners in a timely manner.
• Deliver food from the kitchen to the table, bar, or take-out area.
• Check the presentation and quality of each dish before it is served to guarantee it meets the restaurant’s standards.Act as a communication hub between the kitchen and the dining room staff to relay messages about order status, dietary restrictions, and guest preferences.
• Organize and prioritize food tickets to streamline kitchen operations and improve service efficiency.
• Resolve any issues related to dish preparation or timing by coordinating with the kitchen and servers.

• Answer phones.
• Place to-go orders in the POS.
• Manage third party pick up and delivery orders.
• Package all to-go orders (third party, call-in, walk-in, etc.). 

• Customer Service Experience: Prior experience in customer service or a hospitality role, with a demonstrated ability to engage and satisfy guests.
• Communication Skills: Excellent verbal and written communication skills, capable of interacting warmly and effectively with guests and team members.
• Attention to Detail: A keen eye for detail, ensuring all aspects of the guest experience are managed effectively from cleanliness to personal interactions.
• Adaptability: Flexibility to work various shifts, including evenings, weekends, and holidays, and adapt to changing business needs.
• Team Collaboration: Ability to work cooperatively in a team environment, supporting colleagues and contributing to a positive workplace.
• Organizational Skills: Ability to manage multiple tasks and interact effectively with kitchen staff, serving staff, and customers.