Client Services Supervisor

$52k

Eurofins Agroscience Services North Carolina

Eurofins seeks a Client Services Supervisor to lead a contact center team in Fairfield, Ohio. The role involves managing escalated client issues, overseeing workflow efficiency, developing training strategies, and fostering a high-performance culture focused on quality and service delivery.

Responsibilities

Handle escalated client concerns via multiple channels and coordinate resolutions
Oversee daily work allocation and resource management to meet service level agreements
Identify workflow inefficiencies and champion approved process improvements
Develop and implement contact center training strategy for new hires and staff
Conduct interviews, manage onboarding, provide feedback, and recognize employee performance

Requirements

Bachelor's degree or equivalent professional experience in supervisory role
Proven leadership experience with demonstrated success
Strong analytical and decision-making skills with KPI evaluation ability
Excellent conflict resolution and interpersonal skills
Proficiency in Microsoft Office and contact center software systems
Ability to manage multiple priorities and present to senior leadership
Experience building collaborative relationships and driving process improvement

Compensation: Starting at $52,000 based on education and experience

Apply

Vacancy posted 15 days ago

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