Talent Operations Manager

Job Description

Job Description

Job Title: Talent Operations Manager
Location: Broadwell, Plymouth MN
Salary: $60,000- $65,000 annually

Position Summary

The Talent Operations Manager leads the full lifecycle of direct care staffing, including recruitment, onboarding, scheduling, and workforce optimization. This role is critical in ensuring a seamless and positive candidate and employee experience while maintaining appropriate staffing levels to support high-quality resident care and operational efficiency.

This position works closely with community leadership to align staffing strategies with occupancy, acuity, and budget expectations, while fostering a culture of accountability, engagement, and service excellence.

Key Responsibilities

Recruitment & Applicant Flow

• Manage full-cycle recruitment for direct care staff, including job postings, sourcing, screening, interviewing, and hiring 
• Ensure timely, consistent communication with candidates to deliver an excellent applicant experience 
• Partner with leadership to proactively identify staffing needs and implement effective recruitment strategies 
• Maintain applicant tracking systems and ensure accurate documentation 

Onboarding & Orientation

• Oversee onboarding from offer acceptance through orientation 
• Coordinate and/or facilitate new hire orientation to ensure a welcoming, organized experience 
• Partner with the Business Office Manager to ensure completion of all pre-employment requirements 
• Support early engagement and retention through regular check-ins during the first 90 days 

Scheduling & Staffing Management

• Develop and manage staff schedules based on resident needs, occupancy, and acuity 
• Proactively adjust schedules to address call-offs, open shifts, and operational changes 
• Ensure fair and equitable scheduling practices 
• Assist with direct care as needed to support staffing coverage and quality care 
• Coordinate after-hours and weekend staffing needs and respond to urgent gaps 
• Serve as a point of contact for staffing-related issues outside standard business hours 

Overtime & Workforce Optimization

• Monitor and manage overtime in alignment with budget expectations 
• Identify trends and implement strategies to improve staffing efficiency and reduce overtime 

Compliance & Communication

• Ensure hiring, onboarding, and scheduling practices comply with all policies and regulations 
• Partner with the Business Office Manager to maintain accurate employee records 
• Provide regular updates on hiring progress, staffing levels, and workforce challenges 

Employee Retention & Engagement

• Develop and implement strategies to improve retention and reduce turnover 
• Lead employee engagement efforts, including stay interviews and feedback collection 
• Partner with leadership to address staffing challenges and foster a positive work environment 

Qualifications

• High school diploma required; Associate degree in a related field preferred 
• Experience in recruiting, staffing, scheduling, or workforce management required