Team Lead

Job Description

Job Description

About the Role

Ready to lead with  Courage, Humility, Integrity, and Love ? As a  Shift Lead , you’ll help direct an efficient workflow, support store operations, and serve as the go‑to leader when the Store Leader is away. You’ll be a role model for baristas, a champion of Amazing customer experiences, and a key player in driving store profitability. If you love people, coffee, and leadership — this is your moment.

What You’ll Do

Lead the Customer Experience

• Ensure every guest receives a consistent, quality experience

• Execute brand recipes and techniques with precision

• Resolve customer concerns with positivity and professionalism

• Lead your team in delivering an Amazing experience every time

Keep the Store Running Smoothly

• Maintain speed of service during high‑volume peaks

• Stay calm, anticipate guest needs, and manage workflow efficiently

• Use downtime wisely to prep for the next rush

Train & Develop Your Team

• Assist the Store Leader with onboarding and training new team members

• Build strong working relationships with the team

• Identify motivation factors and provide clear, constructive feedback

• Reinforce performance standards set by Hart Family Coffee

Drive Sales & Profitability

• Seek opportunities to increase sales through consistent upselling

• Hold baristas accountable to upselling standards

• Understand key store metrics and help improve overall performance

Operational Expertise

• Be the subject matter expert in:

• Cash handling

• POS system

• Operational procedures

• Health & sanitation standards

• Store business metrics

• Serve as a keyholder and master all opening/closing procedures

• Ensure all team members follow Hart Family Coffee procedures and safety guidelines

Support Store Leadership

• Help find coverage for open shifts

• Assist with administrative duties as requested

• Communicate business health clearly to the team

Qualifications

• Available for 25+ hours per week

• Passion for people and leadership

• Willingness to master brand recipes and techniques

• Strong communication and teaching skills

• Ability to work cooperatively in a team environment

• Excellent problem‑solving skills and attention to detail

• Dependability, integrity, and adaptability

• Energetic, fast‑paced, flexible work style

• Desire to grow with a rapidly expanding company

Why You’ll Love Working Here

• Fun, positive team culture

• Leadership growth opportunities

• Flexible scheduling

• A chance to make an impact every shift

• Coffee perks (of course!)

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