Desktop Support Technician

Desktop Support Technician

Our client is looking for a Desktop Support Technician to perform the following tasks:

Requirements:

• On-site presence at our Boston office Tuesday, Wednesday, and Thursday during business hours
• Occasional Monday availability as needed
• Start date: as soon as possible

Primary focus areas:

• Onboarding / offboarding
• Hardware provisioning, deprovisioning, and asset management
• MacBook/Windows end user support and basic macOS/Windows troubleshooting
• Microsoft 365, Entra ID, SSO, MFA support
• Email / distribution lists / aliases
• Zoom, Slack, and general user support
• Salesforce, Marketo, Clari — basic user access and troubleshooting
• Managing AV equipment in the boardroom, including preparation for All Hands meetings

Must-have skills:

• Microsoft 365 Admin (Basic)
• Entra ID / SSO (Basic)
• Windows 10/11 support (Intermediate)
• MacBook / macOS end user support (Intermediate)
• Hardware provisioning and deprovisioning (including asset recovery)
• Zoom Admin (Basic)
• Jira Service Management (Basic)