Catering Specialist LM012

Catering & Delivery Team Member

Deliver joy, flavor, and French-inspired hospitality.

At la Madeleine, we believe in creating a warm, welcoming space where guests can relax, connect, and enjoy delicious French-inspired food. We're looking for enthusiastic, detail-oriented team members to join our Catering & Delivery Team and help us bring delicious experiences to our guests with care and hospitality. Whether you're coordinating orders behind the scenes or delivering smiles on the road, you'll play a key role in ensuring every catering experience is magnifique!

Why You'll Love Working With Us

• Boost Your Earnings – Catering Specialists have the opportunity to earn additional income through catering tips while delivering exceptional service and building strong customer relationships. Earn 100% of the tips received on your catering deliveries!
• Flexible Scheduling – Choose from Full-Time or Part-Time opportunities with AM and PM shifts available.
• Work-Life Balance – No late nights! Our cafés close by 9 PM.
• Benefits That Matter – Eligible Full-Time team members can enroll in health, dental, and vision insurance plans.
• Delicious Perks – Enjoy employee discounts on your favorite La Madeleine menu items, pastries, and catering offerings.
• Every Day is Different – From coordinating catering orders to delivering fresh meals and exceptional service, you'll have the opportunity to make a direct impact on our guests' experience.

*Additional earnings from tips are not guaranteed and may vary based on location, catering volume, and customer participation.

What You'll Do

• Manage Catering Orders: Take and process catering requests accurately, ensuring every detail — from menu selections to timing — is perfect.
• Deliver with Care: Load, transport, and deliver catering orders safely, ensuring each arrives fresh, complete, and beautifully presented.
• Provide Exceptional Service: Greet clients with professionalism and warmth, creating a lasting positive impression.
• Coordinate and Communicate: Work with kitchen and café teams to organize orders, confirm details, and meet delivery timelines.
• Maintain Quality: Check food presentation, temperature, and packaging for every order.
• Represent the Brand: Act as the friendly, professional face of La Madeleine at every delivery and event.
• Stay Organized & Safe: Follow food safety procedures, keep the vehicle and workspace clean, and adhere to all company and traffic guidelines.
• Promote Catering: Help spread the word about La Madeleine's catering by connecting with local businesses and guests.

What You'll Bring

• A genuine passion for people, food, and service
• Strong communication and organizational skills
• Ability to multitask and stay calm under pressure
• A valid driver's license with a clean driving record
• Physical ability to lift, carry, and deliver catering trays and boxes
• Prior catering, delivery, or customer service experience is a plus

***Candidates must have a valid driver's license, reliable personal transportation, and current active auto insurance coverage to support catering deliveries and business-related travel.

This position operates in a fast-paced restaurant environment and may involve exposure to hot equipment, kitchen hazards, cleaning chemicals, and moderate noise levels. The role requires frequent standing, bending, lifting, and reaching throughout the shift, including the ability to lift up to 60 pounds occasionally, with or without reasonable accommodation.

We offer a welcoming and inclusive environment to our team members, job applicants, the guests we serve, and the communities we call home. LMCasualFoods also has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of discrimination, including harassment, because of race, color, sex, gender, age, religion or religious creed, national origin, ancestry, citizenship, marital status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law.

*tips vary depending on tier and locations.