IT Operational Tech Lead

Req ID: 11814 JOIN AN INDUSTRY LEADER! Quality First & Green Always Sloan is the world’s leading manufacturer of commercial plumbing systems and has been in operation since 1906. We are at the forefront of the green building movement and provide sustainable restroom solutions. We manufacture water- efficient products including flush valves, electronic faucets, soap dispensing and sink systems along with vitreous china fixtures for commercial, industrial and institutional markets worldwide.About the role:Sloan has an opening for an IT Operational Technology (OT) Lead in our Franklin Park, IL location reporting to our VP of Global IT. In this role you are responsible for managing and supporting all technology used on the manufacturing floor, ensuring connectivity, reliability, and security of operational systems. This role bridges the gap between IT and manufacturing, providing technical leadership, coordinating incident response, and driving proactive improvements to minimize downtime and enhance production efficiency. The OT Lead will also partner closely with site leadership, engineering, and IT infrastructure teams to ensure that manufacturing technology aligns with enterprise standards and operational goals.What you'll do:Lead daily operational support for all manufacturing technology, including OTsystems, connected devices, and plant floor applications.Monitor, troubleshoot, and resolve network and system issues impacting productionsystems and connected equipment.Collaborate with IT Infrastructure, Cybersecurity, and Engineering teams to maintainsecure and reliable connectivity across OT environments.Develop and document standard operating procedures, incident response playbooks,and escalation paths for OT-related issues.Drive continuous improvement initiatives to enhance uptime, standardization, andvisibility of OT systems.Support onboarding and training of OT support technicians and coordinate shiftcoverage between 1st and 2nd shifts.Partner with site and corporate teams to assess technology health, patchcompliance, and hardware lifecycle management.Participate in future expansion planning to extend OT support across multipledomestic and international manufacturing sites.Other duties and responsibilities as required.What you'll need:High School Diploma or GED2+ Years Strong understanding of industrial networking, control systems (PLC, HMI,SCADA), and manufacturing execution systems (MES).2+ Years Proven ability to diagnose complex connectivity and integration issuesacross mixed IT/OT environments.2+ Years Excellent communication and coordination skills, capable of interfacingeffectively with production, engineering, and IT teams.5+ years of experience in IT operations, industrial automation, or OTsystems support within a manufacturing environment.A plus, but not required:Bachelor's Degree1+ Years Experience leading or mentoring a small technical support team preferred.1+ Years Familiarity with cybersecurity practices for OT environments (e.g., NIST,ISA/IEC 62443) is a plus.CompTIA A+Cisco Network Associate (CCNA)A+ certification or similar experienceCommunication skills with the ability to manage across technical and businessstakeholdersExperience in the manufacturing industry preferred, especially with operationaltechnology or production environmentsNetwork+ certification or similar experienceUnderstanding of IT Service Management (ITSM) practices, preferably aligned to ITILframeworks#LI-CA1 Why you’ll love working here:Inclusive Culture: YOU Belong at SloanAt Sloan, we are committed to fostering an inclusive and diverse workplace where diverse backgrounds and perspectives are embraced and celebrated. We proudly offer equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity and expression, national origin, disability, age, genetic information, marital status, political affiliation, veteran status, or any other characteristic protected by law.Growth Opportunities: We invest in our employees’ professional development with ongoing training and career advancement opportunities.Innovative Projects: Be part of exciting projects that push the boundaries of technology and have make a real difference in the world.Compensation:The compensation range for this U.S.-based position is $97,650-$108,500 annually.This position is eligible to participate in the company incentive plan. The terms and conditions of the company incentive plan will be provided to plan participants on an annual basis.Our compensation range reflects our good faith estimate of what an ideal candidate can expect, but final agreed upon compensation will always be based on the individual candidate’s experience, skills, qualifications, and other job-related or market factors that may prove relevant during the hiring process.Benefits:Comprehensive Health Coverage: Medical (including prescription coverage), Dental, and Vision Insurance, effective the first of the month following your hire date.Health Savings Account (HSA): With company contributions for most medical plan options.Financial Security: Basic Life, Basic Accidental Death and Dismemberment, Short-term Disability, Long-term Disability, and Accident Insurance.Additional Protection: Optional Life, Critical Illness, Hospital Indemnity, Legal, Pet Insurance, and Identity Theft Protection.Convenient Commuter Benefits: Save on your daily commute.Flexible Spending Accounts: Dependent Care FSA to help manage your expenses.Wellness Support: Employee Assistance Plan and Wellness Programs to keep you healthy and happy.Retirement Savings: 401(k) Retirement Savings Plan with a company match and immediate vesting.Generous Time Off: Paid Holidays, Volunteer Time Off, Paid Time Off, Sick Leave, Military Leave, Parental Leave, Bereavement Leave, and other paid or unpaid state/local leaves where required.Work-Life Balance: Hybrid Work Program to support your flexibility.Employee Referral Program: Earn rewards for referring great talent.Professional Development: Tuition Reimbursement Program to help you grow your skills.Community and Networking: Join our Employee Business Groups and connect with colleagues.We Are Proud Partners With the Chicago CubsWe are a Legacy Partner of the Chicago Cubs and we are proud to be the organization’s official water efficiency partner! Through this relationship, which includes the naming rights to Sloan Park, the Cubs’ Spring Training facility in Mesa, Arizona, we have had the opportunity to promote our brand and continue our water conservation efforts in the city of Chicago and around the world.JOIN AN INDUSTRY LEADER!For additional company information please visit our website at . We Are An Equal Opportunity Employer.