IT Helpdesk Technician

Remote IT Help Desk Technician

Launch your IT career with UES, one of the fastest-growing consulting firms in the U.S. We are seeking a Remote IT Help Desk Technician. This is a great opportunity for someone with a CompTIA certification (A+, Network+, or Security+) who is eager to gain hands-on experience in IT.

The ideal candidate has strong customer service and communication skills, enjoys solving problems, and is passionate about technology. As the first point of contact for internal users, you will provide remote technical support, troubleshoot hardware and software issues, and help ensure employees have reliable access to the tools they need to succeed.

Bring your customer service skills, passion for technology, and eagerness to learn, and start your IT career with UES!

Responsibilities

What You'll Do:

• Provide technical support to end users, including troubleshooting hardware, software, networking, and system issues.
• Respond to and address all support desk enquiries and provide technical support, track and monitor issues.
• Follow established IT UES internal end user Service Level Agreement to ensure a timely resolution.
• Assist with onboarding and offboarding processes including setting up and deactivating user accounts, hardware, and software access.
• Coordinate needed repairs over the phone or through remote communications.
• Install and configure applications on desktops, laptops, handheld devices.
• Maintain current knowledge of technology trends, tools, and best practices relevant to the role.
• Escalate complex issues to senior IT staff or vendors as needed and assist with issue resolution.
• Collaborate with team members on IT projects and initiatives as assigned.
• Perform other duties and responsibilities as required to support the department.

Qualifications

• High School Diploma and/or an Associate's degree in Information Systems, Computer Science, or a related field, or equivalent technical certifications and experience.
• 1-3 years of experience in IT Helpdesk or support related technical role.
• Proficiency with Windows and/or Mac operating systems, Microsoft Office Suite, and common business software applications.
• Proficient in mobile technology e.g. IOS and Android devices.
• Basic understanding of networking concepts and hardware (e.g., routers, switches, VPN).
• Experience with ticketing systems and IT asset management tools.
• Strong troubleshooting and problem-solving abilities.
• Excellent communication and customer service skills
• Ability to manage multiple priorities and respond to user needs in a timely manner.

Travel Requirements

This position does not require regular travel as part of its primary responsibilities. However, occasional travel may be required, up to 10%, primarily for occasional off-site meetings, training sessions, or company events. Travel, when necessary, will be communicated in advance and aligned with business needs.

Physical Demands & Work Environment

• This position primarily operates in a professional office environment, requiring the ability to work at a desk for extended periods while using a computer, phone, and standard office equipment.
• The position involves sitting for extended periods, performing data entry, and engaging in frequent communication via email, phone, and in-person interactions.
• The role involves regular communication with team members, clients, and stakeholders, both in person and through virtual platforms.
• The physical demands of the job may include occasional standing, walking, bending, and lifting of office materials up to 15 pounds.

EEO Statement

UES is an Equal Opportunity Employer and is proud to recruit the most qualified candidates. Please see our full EEO Statement at the bottom of the page here.