Concession Supervisor

Organization Overview: The Florida Panthers enter their 33 rd season in 2026-27 as one of the National Hockey League’s premier franchises. As back-to-back Stanley Cup champions in 2024 and 2025, the Cats have emerged victorious in 11 of their past 12 postseason series and have captured four Eastern Conference championships. The Panthers are led by President of Hockey Operations & General Manager Bill Zito entering his seventh season, and President of Business Operations Michael White who begins his first full season. As the NHL’s southernmost team, the Panthers operate four facilities in Broward County, Florida: Amerant Bank Arena in Sunrise; the Panthers IceDen in Coral Springs; the state-of-the-art Baptist Health IcePlex in Fort Lauderdale; and the renovated War Memorial Auditorium, which hosts concerts and events for the South Florida faithful year-round. An organization with deep roots in the community, the Panthers are owned by Vincent J. Viola, a graduate of the United States Military Academy at West Point and a veteran of the U.S. Army. Emphasizing a culture of selfless service both on and off the ice, the Panthers pillar program, “Heroes Among Us,” honors a United States military veteran at every game. The Florida Panthers Foundation focuses on four core pillars: veterans’ affairs; children’s health and education; raising awareness for the endangered Florida Panther; and growing youth hockey throughout the region. The Panthers remain committed to empowering our fans to live sustainably and to strengthen the resiliency of our diverse communities throughout Florida and the tri-county area. Job Title : Concessions Supervisor Department : Food & Beverage Reports To : Concessions Manager FLSA: Non-Exempt Employment Type : Part-Time Location : Amerant Bank Arena, Sunrise, FL Organization Overview : The Florida Panthers are a community-focused organization led by a dedicated management team committed to serving the South Florida community with excellence. The organization continues to achieve success both on and off the ice, with revenue at an all-time high and significant ongoing investment in its facilities — including the transformation of the FTL War Memorial in downtown Fort Lauderdale into a world-class destination featuring two regulation-size rinks, a team practice facility with stadium seating, and a 4,000-capacity music theatre. Job Summary : The Concessions Supervisor is responsible for the day-to-day oversight of concession stands and portable outlets throughout Amerant Bank Arena, encompassing pre-event preparation, event-day service execution, and post-event closing and reconciliation procedures. This role serves as a frontline operational leader and team member liaison, supporting the consistent application of service standards, departmental policies, and best practices across all concession locations. Reporting to the Concessions Manager, this is a part-time, event-based position within the Food and Beverage Department. Scheduled hours vary in accordance with the arena event calendar. Job Functions : Specific duties included but are not limited to: Direct and oversee all concession stand and portable outlet operations, including monitoring of expeditor performance, cashier efficiency, and overall guest service delivery Confirm that all stands and portables are fully prepared, stocked, and guest-ready prior to the opening of arena doors Actively monitor service wait times at all stands, bars, and portables; identify bottlenecks and elevate issues to management when established service thresholds are at risk Uphold cleanliness, organization, and presentation standards across all concession areas throughout the duration of each event Maintain a thorough working knowledge of arena layout to navigate independently and assist guests effectively Remain informed of all scheduled events, private activations, and special programming that may affect concession staffing or operations Conduct opening inventory verification at all assigned stands and portables; document and report any discrepancies prior to event commencement Maintain comprehensive knowledge of all menu items, including preparation specifications, ingredients, portion measurements, and presentation standards Monitor food and beverage quality, temperature, and presentation continuously throughout each event to ensure product integrity and guest satisfaction Oversee food storage and temperature compliance in accordance with applicable food safety regulations Ensure accurate completion and submission of all required event documentation at each location, including opening and closing inventory sheets, void logs, spoilage records, food temperature logs, and non-chargeable requisition forms Support the Concessions Manager in the onboarding, training, and ongoing development of team members to promote individual growth and overall departmental performance Provide real-time coaching and constructive feedback to team members during events; document and communicate key observations to management following each shift Actively supervise team member performance throughout events to ensure adherence to guest service standards and operational protocols Conduct thorough end-of-event walk-throughs to confirm all inventory is properly secured and that all locations meet established sanitation and appearance standards Collaborate with Food & Beverage leadership and Amerant Bank Arena senior management to support a high-performing, seamless operation Provide operational support to other Food & Beverage departments as directed Ensure consistent and responsible execution of alcohol service practices in compliance with Florida law and organizational policy at all locations Verify that all team members adhere to applicable Health Department food safety and sanitation regulations throughout each event Assist with pre-event setup activities, including stand preparation, portable deployment, stanchion configuration, and back-of-house readiness Qualifications : Must be a minimum of 21 years of age One to two years of supervisory or leadership experience in a high-volume hospitality environment preferred Demonstrated ability to collaborate professionally with cross-functional departments and arena operations personnel Highly organized and detail-oriented, with the capacity to manage multiple priorities simultaneously in a fast-paced setting Displays a positive, team-oriented attitude and a strong commitment to operational excellence Exceptional interpersonal and communication skills, with the ability to build and sustain effective working relationships with peers, team members, and management Sound judgment and composure under pressure, with strong problem-solving capabilities Valid responsible alcohol service certification (TIPS or ServSafe Alcohol) — required prior to first event Food handler certification — required prior to first event Ability to stand and walk for extended periods on hard arena surfaces throughout each event Frequent movement across large concourses, stairwells, and crowded event areas Ability to safely lift, push, pull, and carry items weighing up to 50 lbs., including liquor cases, ice bags, and product crates Must be able to work in an environment where the noise level is generally high, crowd traffic is heavy, ambient temperatures are variable — cold during the NHL season and potentially warm or humid during summer events — with fast-paced concourse and back-of-house areas and sustained high levels of foot traffic Position Type/Expected Hours of Work : This is a non-exempt, event-based position with a schedule governed by the Amerant Bank Arena event calendar. Candidates must demonstrate a high degree of schedule flexibility, including availability for evening, late-night, weekend, and holiday shifts on a recurring basis; extended hours on event days, including pre-event setup and post-event breakdown; and on-call availability to address last-minute staffing requirements. We welcome all to apply and join our team. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin, or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in The Florida Panthers’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active-duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Why are you being asked to complete this form? We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress toward this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at How do you know if you have a disability? A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury Public burden statement: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete. #J-18808-Ljbffr The Florida Panthers