Billing Analyst

Billing Analyst Castle Pines Village Metropolitan District is seeking a detail-oriented and customer-focused Billing Analyst to provide timely oversight of all customer billing, analysis of billing data, revenue and reporting processes. This position plays an important role in ensuring accurate billing, account reconciliation, responsive customer communication, and reliable financial reporting for essential water, sewer, and roadway services. The Billing Analyst works closely with office and field staff to maintain the integrity of the District's billing system, resolve account questions, analyze billing data, process payments, monitor receivables, support month-end and year-end close activities, and recommend process improvements that strengthen accuracy, efficiency, internal controls, and service to the community. The ideal candidate is a collaborative, analytical, and service-minded professional who takes pride in accuracy, follow-through, and clear communication. The successful candidate will be comfortable working with financial and customer account data, researching and resolving billing questions, explaining policies in a professional and approachable manner, and partnering with colleagues to improve processes and service delivery. Competitive candidates will demonstrate strong attention to detail, sound judgment, excellent customer service skills, proficiency with Microsoft Office applicationsparticularly Exceland the ability to learn and use billing, financial, and customer information systems. Experience in utility billing, accounts receivable, public agency finance, customer service, data analysis, or a related environment is highly desirable. Representative duties include: Contributes to the implementation of the District's mission and vision through daily work. Supports team efforts and consistently upholds the District's core pillars in all responsibilities. Provides frontline customer support, conducts research, and communicates to customers regarding invoicing and water usage. Explains and clarifies applicable regulations and District policies pertaining to utility billing processes. Maintains data integrity within the billing system by ensuring account information is updated and accurate. Communicates directly with customers and business partners to address account changes and financial adjustments. Prepares, reviews and generates customer billing from meter readings, rebills, fees, fines, and administrative charges. Analyzes billing data to identify discrepancies, errors, or unusual trends. Investigates and resolves complex customer account issues, billing disputes, credits, adjustments, and account corrections. Processes customer payments received through various payment channels, accurately records receipts in customer accounts, and reconciles payments to bank activities. Monitors accounts receivable activity and assists with collections, payment arrangements, delinquent accounts, and revenue recovery efforts. Reconciles billing, payment, accounts receivable, and general ledger information. Supports month-end and year-end close activities related to billing and receivables. Assists with data validation, system testing, and implementation of new processes, software upgrades, and system enhancements. Assists in troubleshooting system issues and coordinates resolution efforts with Information Technology staff and software vendors. Evaluates business processes and recommends improvements to increase operational efficiency, billing accuracy, internal controls, and customer service. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: Bachelor's Degree in Accounting, Finance, Business Administration, Information Systems, or a related field. This position is eligible for a year end performance-based bonus. CPVMD participates in PERA, which offers Defined Benefit (pension) and Defined Contribution retirement plan options. CPVMD offers a comprehensive benefits package, including medical, dental, and vision insurance. CPVMD currently covers 100% of the premium for medical, dental, and vision insurance for employees. CPVMD also covers a portion of the premium for medical, dental, and vision insurance for dependents. CPVMD currently pays 100% of the premium for short-term disability, long-term disability, and life insurance for employees. CPVMD currently offers 10 paid holidays for employees, plus PTO accrual beginning at 160 hours per year initially. High-Impact, "Small Team" Culture: With a staff size typically between 11 and 50 people, you aren't just a cog in a machine. Iconic Work Environment: The "office" isn't a standard industrial park; it's nestled in the foothills of the Rockies. Community Reputation: The Village at Castle Pines is a covenant-controlled community known for "unquestionable integrity." Working here means upholding high standards of professionalism and being part of a team that residents trust to manage their most critical resources.