Temporary ITS Support Technician II

Temporary Its Support Technician Ii - 2659

Responsibilities of the Temporary Its Support Technician Ii include, but are not limited to:

• Provide technical assistance with computer hardware and software
• Resolve issues for staff via phone, in person, or electronically
• Log bugs and enhancement requests
• Perform hardware and software installations, configurations and updates as needed
• Create and maintain tips and tricks solutions for online database and web site
• Provide introductory on-line & classroom training for company products
• Resolve technical issues in a timely manner using available resources within the company

Qualifications of the Temporary Its Support Technician Ii include, but are not limited to:

• Excellent customer service skills
• Strong troubleshooting and critical thinking skills
• Previous working experience in it support
• Associate degree in computer science or management information systems (mis)
• In depth knowledge of windows 10 and windows 11, polycom, mac os, microsoft office 365
• Acceptable driving record according to company guidelines

Additional information:

• Physical demand: n/a
• Working conditions: office environment
• Training/certifications: n/a
• Shift time/overtime: office hours
• Travel: some travel
• Education: associate degree in computer science or management information systems (mis)

Dxp offers a comprehensive benefits package for full-time regular employees, normally working a minimum of 30 hours per week, including: medical, dental, vision, flexible spending account, paid holidays, life and disability insurance, and additional supplemental benefits. All employees are eligible to participate in the 401(k) plan. Salary is commensurate with experience. Except where prohibited by state law, all offers of employment are contingent upon successfully passing a drug test. Dxp is an equal opportunity employer and participates in e-verify. Eoe/m/f/d/v.