Lead Medical Office Specialist

East Central District Health Department/Good Neighbor Community Health Center

Job Description

POSITION SUMMARY:

Good Neighbor Community Health Center is hiring a Lead Medical Office Specialist to support daily front office and call center operations while helping guide and train the Medical Office Specialist team.

This role works alongside front office staff while serving as a resource for questions, workflow support, patient service, and team development.

ESSENTIAL JOB FUNCTIONS

Help coordinate daily front office and call center operations
Support, train, and mentor Medical Office Specialist team members
Assist with customer service coaching and workflow questions
Help monitor productivity, quality, and front office efficiency
Greet and check in patients in a friendly and professional manner
Answer and transfer phone calls
Schedule new and follow-up appointments
Verify and update patient information in the medical record
Collect co-pays and payments at the time of service
Assist with payment plans and daily bank deposits
Help resolve patient concerns and escalate issues when needed

REQUIRED:

High school diploma or equivalent required
Previous experience in a medical office, clinic, hospital, dental office, or healthcare front office setting

PREFERRED SKILLS:

Strong customer service and communication skills
Excellent organization and attention to detail
Ability to multitask and stay calm under pressure
Strong computer, EHR, and data entry skills
Ability to support and guide team members professionally
Ability to handle cash and complete basic math accurately

PREFERRED QUALIFICATIONS:

Knowledge of medical terminology and insurance billing
Previous experience in a hospital, clinic, or physician’s office
Knowledge of Patient Centered Medical Home and Meaningful Use
Bilingual English/Spanish skills

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Vacancy posted 14 days ago

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