HVAC Service/Sales Manager

Job DescriptionJob DescriptionHVAC Service/Sales Manager Fix-It 24/7 | Location: 16360 Table Mountain Pkwy. Golden, 80403$100,000 - $120,000 Base Salary + Performance BonusExecutive Leadership Opportunity | Full Benefits | Company VehicleLead the Future of HVAC Service Performance Fix-It 24/7 is one of Colorado's fastest-growing home service companies, known for delivering exceptional customer experiences and industry-leading results. As we continue to scale, we are seeking an experienced HVAC Service Director to lead our HVAC Service Department and drive operational excellence, revenue growth, and team performance.This is not a desk-management role. We are looking for a proven leader who knows how to build winning teams, develop people, create accountability, and drive measurable business results.If you have a track record of growing revenue, improving technician performance, and building a high-performance culture, we want to talk to you.Position Overview The HVAC Service Director is responsible for the overall leadership, performance, and profitability of the HVAC Service Department. This role oversees service managers, technicians, and sales performance while ensuring exceptional customer experiences and operational efficiency.You will work closely with executive leadership to establish goals, drive key initiatives, and develop a world-class service organization.Key ResponsibilitiesLeadership & Team Development Lead, mentor, and develop HVAC service managers, field supervisors, and techniciansBuild a culture of accountability, professionalism, and continuous improvementRecruit, train, and retain top-performing HVAC talentConduct regular coaching sessions, ride-alongs, and performance reviewsRevenue & Profitability Drive department revenue growth, profitability, and overall business performanceImprove close rates, average tickets, membership sales, and service conversion metricsMonitor departmental KPIs and implement strategies to achieve or exceed targetsIdentify growth opportunities and execute initiatives that increase market shareOperational Excellence Ensure consistent execution of service processes and customer experience standardsPartner with dispatch, customer service, and operations teams to maximize efficiencyAnalyze reporting and performance data to identify trends and opportunitiesMaintain high standards for safety, compliance, and quality workmanshipCustomer Experience Champion a customer-first culture throughout the organizationResolve escalated customer concerns when necessaryEnsure technicians provide ethical recommendations and outstanding serviceQualificationsRequired 5+ years of leadership experience within HVAC, plumbing, electrical, or home service industriesProven history of leading teams and delivering revenue growthStrong understanding of service operations and performance managementExperience managing KPIs, budgets, forecasting, and departmental performanceExceptional leadership, communication, and coaching abilitiesPreferred HVAC service management or director-level experienceServiceTitan experience (preferred)Knowledge of residential HVAC systems and service operationsExperience leading teams of 15+ field employeesCompensation & Benefits $100,000 - $120,000 base salaryAggressive performance bonus opportunityCompany vehicle and fuel cardMedical, Dental, and Vision Insurance401(k) with company matchPaid Time Off and HolidaysCompany-provided technology and toolsOngoing leadership development and trainingSignificant advancement opportunities within a rapidly growing organizationWhy Fix-It 24/7? At Fix-It 24/7, we believe great leaders create great teams. We invest heavily in our people, provide the resources needed to succeed, and reward performance at every level.If you're ready to take ownership of a growing HVAC department and help shape the future of one of Colorado's premier home service companies, we'd love to meet you.Location: Golden, ColoradoSchedule: Full-TimeApply today and lead a team that is committed to excellence, growth, and customer satisfaction.Location:16360 Table Mountain Pkwy, Golden, CO 80403Schedule:Full-time; flexibility required to support service and sales performance#COTRADES