IT Support Specialist / AI Company

San Jose, CaliforniaHybridContract$30/hr - $45/hrFor an IT Support Specialist opportunities rarely get bigger than this! We are looking to hire someone to join a rapidly growing technology organization supporting AI infrastructure and cloud computing operations. The role is focused on delivering exceptional end-user support, resolving Tier 1 and Tier 2 technical issues, managing IT assets, and ensuring employees are able to remain productive in a fast-paced, engineering-driven environment. This is an opportunity to become a key member of an IT team supporting a highly technical workforce building next-generation technology platforms. The IT Support Specialist will serve as a primary point of contact for employee technical issues, providing hands-on troubleshooting for endpoints, software, identity management systems, and productivity platforms. Successful candidates will gain exposure to cloud technologies, enterprise SaaS ecosystems, endpoint management solutions, and infrastructure operations while helping scale support processes for a rapidly growing organization. Location: San Francisco, CA or San Jose, CA (Hybrid - 4 days onsite, 1 day remote) Contract to Hire Duration: Conversion to FTE in 2 – 4 Months depending on performanceRequired Skills & Experience2 - 4 years of experience in Help Desk, IT Support, Desktop Support, Service Desk, or Technical Support rolesExperience resolving Tier 1 and Tier 2 support tickets in a corporate or enterprise environmentStrong troubleshooting skills across Windows, macOS, Linux, and common end-user applicationsExperience supporting hardware including laptops, desktops, peripherals, printers, and mobile devicesAbility to document incidents, resolutions, procedures, and knowledge base articlesDesired Skills & ExperienceExperience supporting SaaS applications such as Google Workspace, Microsoft 365, Slack, Zoom, or similar platformsFamiliarity with ticketing systems such as Jira Service Management, ServiceNow, Zendesk, or FreshserviceBasic networking knowledge including TCP/IP, DNS, DHCP, VPN connectivity, and wireless troubleshootingExperience with account provisioning, password resets, group memberships, and user lifecycle managementStrong customer service skills with a user-first mindsetExcellent verbal and written communication skillsAbility to prioritize multiple support requests in a fast-paced environmentWhat You Will Be Doing Tech Breakdown Tier 1 End-User Support & Ticket Resolution: 50%Tier 2 Troubleshooting & Escalations: 20%SaaS Administration & Account Management: 10%Endpoint Management & Device Support: 10%Identity & Access Management: 10% Daily Responsibilities Respond to and resolve Tier 1 support requests involving hardware, software, access, and productivity toolsTroubleshoot and resolve Tier 2 technical issues escalated from standard support queuesManage user provisioning, deprovisioning, password resets, and access requestsSupport laptops, mobile devices, conference room technology, and peripheral equipmentDocument incidents, maintain knowledge base articles, and update support proceduresAssist with onboarding, offboarding, device deployment, and asset tracking processesEscalate complex infrastructure or engineering issues to appropriate teams and follow through to resolutionYou will receive the following benefits:Medical Insurance - Four medical plans to choose from for you and your familyDental & Orthodontia BenefitsVision BenefitsHealth Savings Account (HSA)Health and Dependent Care Flexible Spending AccountsVoluntary Life Insurance, Long-Term & Short-Term Disability InsuranceHospital Indemnity Insurance401(k) including match with pre and post-tax optionsPaid Sick Time LeaveLegal and Identity Protection PlansPre-tax Commuter Benefit529 College Saver PlanMotion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.You will receive the following benefits:Medical Insurance - Four medical plans to choose from for you and your familyDental & Orthodontia BenefitsVision BenefitsHealth Savings Account (HSA)Health and Dependent Care Flexible Spending AccountsVoluntary Life Insurance, Long-Term & Short-Term Disability InsuranceHospital Indemnity Insurance401(k) including match with pre and post-tax optionsPaid Sick Time LeaveLegal and Identity Protection PlansPre-tax Commuter Benefit529 College Saver PlanMotion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.