Store Lead & Customer Service In-Charge

Position: Person In Charge Position Purpose: Exemplifies and ensures strong customer service in all aspects of the job. Directs and controls the operation of the Front End in the absence of store management to achieve sales and profit objectives. Job Description: As a primary contact for customers, the Person In Charge (PIC) provides friendly, courteous, and helpful service. During the absence of the Store Manager and the First & Second Assistant Managers, the PIC is in charge of the store, with analogous authority to make necessary decisions to operate the store at maximum profit, efficiency, and superior customer service. When in charge of the store (generally at night) the PIC will supervise the store employees. The PIC also acts as a Cashier-Checker. May be required to work in many of the departments within the store. Key Responsibilities & Accountabilities Provide customer service as currently defined by the employer within the scope of the position and within company policy. Responsible for appropriately handling emergencies, customer complaints, employee or customer accidents and supervising all store personnel. Maintains high level of familiarity with company policies and procedures. Supervises the sales floor to monitor service and replenishment of products. Replaces stock in displays surrounding the checkout area. Assists in maintaining a clean and safe work environment within the store. Assists other cashiers with computer, register, and scanner problems. Responsible for performing basic office functions to assist customers and personnel. Operates electronically scanning cash register to total customers’ final bill. Receive payment for customer purchase and count back correct change. Bag groceries in paper, canvas, or plastic bags. Lift bags into grocery cart. Offer customer assistance with carry out, and perform that task if a Courtesy Clerk is not available. May be responsible for completing close of day function in the office. May be responsible for counting out of stock product. May count tills when other cashier-checkers leave. Other duties as assigned. Job Related Qualifications Ability to follow company customer service procedures. Demonstrated prior customer service skills or related experience. Ability to interact with customers and co-workers. Ability to understand and follow instructions. Knowledge of all positions within the store. Ability to work independently. Desired: Prior experience as a clerk or manager. Supervisory Responsibilities All store employees during the absence of the Store Director or Assistant Store Director. Permits/Licenses Varies depending on store location and state/county requirements. Work Environment Inside: 100% Outside: Rare Temperature Extremes: N/A Chemicals: Seldom (mild detergents or glass cleaner) Machines, Tools, and Equipment six-wheeled cart, grocery cart, box cutter, pens and pencils, spray bottle, rags, mops, broom, telephone/intercom, cash register, credit card scanner, computer, pallet jack, bailer Physical Demands Constant (over 70% of the time) Frequent (30-70%) Occasional (10-30%) Seldom (1-10%) Lifting Constantly lifts 1-10 lbs. Frequently lifts 11-20 lbs. Seldom lifts 21-35 lbs. Carrying Occasionally carries 1-10 lbs. Seldom carries 11-50 lbs. Pushing/Pulling Constantly pushes/pulls 1-10 lbs. Occasionally pushes/pulls 11-20 lbs. Reaching Constant knee to shoulder reaching. Seldom overhead and at or above shoulder level reaching. Standing Constant standing while on job. Sitting allowed on breaks. Walking Frequent walking while on job. Climb/Balance Seldom. May use step stool while stocking/facing product on high shelves. Trunk Functions Frequent neck rotation and bending of head. Occasional bending/stooping, twisting, crouching, and squatting. Seldom kneeling. Upper Extremity Constant handling/grasping and repetitive motion while checking, facing, and replacing stock. Frequent fine finger manipulation. Vision Use of peripheral vision and depth perception to move around store and push carts in aisles. Near vision used to operate scanner, make change, and troubleshoot equipment. Hearing To converse with customers, provide service, and receive questions from employees and customers. Answer pages and telephone. Speech To respond to customers and employees and use intercom/telephone. Safety – Sensitive Position Job responsibilities include tasks or duties that could affect the safety or health of the employee performing the task or others. Union and Non-Union “The pay range is $17.38 to $26.15 per hour, but no less than the local minimum wage. Starting rates will vary based on things like location, experience, qualifications and the terms of any applicable collective bargaining agreement. Dependent on length of service, hours worked and any applicable collective bargaining agreement, benefits include medical, dental, vision, disability and life insurance, sick pay (accrued based on hours worked), PTO/Vacation pay (accrued based on hours worked), paid holidays (9 days annually), bereavement pay, and retirement benefits (pension and/or 401k eligibility).” Disclaimer The above statements are intended to describe the general nature of work performed by employees assigned to this job. If you have questions regarding your ability to physically perform the listed job duties and requirements – . lifting, standing, bending, etc. - please speak to your Store Director. All team members must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties and skills required of personnel so classified may vary within each store and from store to store. Safeway will provide reasonable accommodation for qualified individuals with disabilities who can meet overall job requirements. #J-18808-Ljbffr Safeway