Workers Compensation Claims Coordinator

Workers Compensation Claims Coordinator

Salary

$66,314.00 - $103,309.00 Annually

Location

Baltimore City

Job Type

Full Time

Job Number

2586-MTA-WCCC-6/26-wj

Department

Maryland Transit Administration

Opening Date

06/03/2026

Closing Date

6/17/2026 11:59 PM Eastern

• Description

• Benefits

Description

MARYLAND TRANSIT ADMINISTRATION

Workers' Compensation Claims Coordinator

ADMINISTRATOR I (2586)

CAREER SERVICE

Applications accepted online only

Open to all qualified applicants

Bilingual applicants are encouraged to apply

Are you seeking a job where your work is rewarding and provides execellent benefits? The Maryland Transit Administration (MTA) invites you to apply today to be considered for a position that provides customer service to the citizens of Maryland every day. The MTA is one of the largest transit systems in the united States and is seeking dynamic and energetic individuals to join the MTA team.

Maryland Transit Administration (MTA) is seeking a Workers' Compensation Claims Coordinator in the Safety & Risk Management Department. The Workers’ Compensation (WC) Claims Coordinator supports MDOT MTA’s safety, risk management, and claims functions by ensuring accurate claim handling, strong regulatory compliance, and effective coordination with the Third-Party Administrator (TPA). This position conducts investigations, analyzes claim data, gathers and validates case information, and ensures adherence to Maryland Workers’ Compensation Law, Employment and Labor Laws, and internal policies and procedures. The role also requires preparing case materials and providing sworn testimony during legal proceedings.

Duties and Responsibilities Duties include, but are not limited to:

• Independently manage an assigned caseload of workers’ compensation claims from initial report through final resolution, in accordance with agency and departmental protocols. • Conduct forensic review and analysis of incident video, related documentation, and physical evidence. • Investigate claim details, gather facts, validate mechanisms of injury, and identify inconsistencies or concerns. • Provide guidance to supervisors and employees on leave management, attendance directives, and safe, timely return-to-work expectations. • Document claim files with required investigative notes, reports, and supporting data in accordance with Maryland Workers’ Compensation Law, agency standards, and departmental expectations. • Advise supervisor on the status of complex, high-risk, or problematic claims. • Prepare claim files and materials for internal or external legal and administrative hearings, including coordinating with the supervisor and TPA on defense recommendations. • Review and analyze claim data to identify trends, discrepancies, emerging risks, or opportunities for process improvement. • Collaborate with the TPA/WC carrier, internal stakeholders, and external partners to ensure accurate and timely exchange of information. • Provide sworn testimony during hearings, depositions, or other legal proceedings. • Interpret and apply collective bargaining agreements (CBAs), policies, procedures, directives, and memoranda of understanding (MOUs) as they relate to labor, employment, and workers’ compensation matters. • Maintain accurate records and ensure compliance with applicable workers’ compensation laws, regulations, directives, and agency procedures. • Provide timely customer service and clear communication to supervisors, employees, and both internal and external partners. • Develop, update, and present training materials, educational content, and guidance documents. • Deliver training sessions related to workers’ compensation processes, documentation standards, compliance expectations, and workplace responsibilities.

• Maintains the highest level of security and ethical standards on confidential/sensitive information including claims, medical, and employment records. • Perform other duties as assigned by the department or supervisor.

Qualifications

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Four years of experience in administrative staff or professional work. * Two (2+) years of Maryland workers’ compensation or claims investigation experience. • Experience interpreting and applying complex policies, procedures, laws, regulations, insurance language, and CBAs. • Experience reviewing and analyzing video or physical evidence. • Knowledge of Maryland Workers’ Compensation law, regulations, and related tort principles. • Experience preparing case materials and providing sworn testimony. • Experience identifying customer needs and resolving issues effectively. • Proficiency with claims management systems, databases, and related software tools. • Experience developing and delivering training materials and educational sessions.

*Selective Qualification recruitments are utilized when the position requires specific or additional bona fide occupational qualifications (knowledge, skill, or ability). No substitution is allowed for a selective qualification.

The Ideal Candidate will have

• Proficiency with Excel, computer software applications, keyboarding, and general math.

• Strong written and verbal communication skills.

• High attention to detail, organization, and time management.

• Ability to work independently and exercise sound judgment.

• Self-starter capable of managing multiple assignments in a fast-paced environment.

Notes:

1. Candidates may substitute 30 credit hours from an accredited college or university for each year up to four years of the required experience.

2. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university.

3. Candidates may substitute the possession of a Master's degree from an accredited college or university for the required experience.

4. Candidates may substitute U.S. Armed Forces military service experience involving staff work related to the administration of rules, regulations, policies, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for-year basis for the required experience.

Licenses & Certifications

NA

Additional Information

Managers should foster a positive safety culture by leading with integrity and establish departmental safety practices and procedures for all employees. Managers should attend and participate in safety meetings and adhere to and enforce all safety rules, policies, regulations, and personal protective equipment requirements to support a safe and healthy working environment. Ensure employees are properly trained and provided with personal protective equipment to conduct their job functions in a safe manner. Report hazards, unsafe acts, near misses, injuries, and accidents immediately to the Office of Safety. Collaboratively work to mitigate reported hazards in a timely manner. Conduct safety risk assessments and/or job hazard analyses as needed.

To support a safe and healthy work environment, employees must refrain from willful violations of safety rules and procedures, reckless and negligent behavior, involvement in criminal activities, and the misuse of drugs or alcohol. Failure to adhere to this requirement may be subject to disciplinary action up to and including termination. May only perform work for which they have the appropriate safety training.

To Apply:

You must complete a Maryland Department of Transportation (MDOT) application (Form DTS-1) to be considered for this recruitment. Resumes may not be substituted for the application. Consideration for employment may be based solely on the contents of your application; therefore, it is essential that the application is filled out completely and accurately, listing all relevant experience in detail and addressing the specific requirements shown above. Please include all relevant experience on your application. This includes, but is not limited to, full or part time, volunteer, military, acting capacity, or any other experience that is relevant to the position you are applying for within MDOT, one of the Transportation Business Units, or the Authority.

Note:

Applications not completely filled out will not be considered. The selected candidate may be subject to background and reference checks. Employees are subject to the State Substance Abuse Policy to include possible drug testing. It is highly recommended that applications be completed and submitted online by registering at Make sure you meet the minimum and selective qualifications and follow the instructions on MDOT's Online Employment Center website.

Applicants with degrees granted outside of the United States will be required to provide a written evaluation of education documentation by a credentialing organization such as: International Credential Evaluation (WES), .

Reasonable accommodation for persons with disabilities will be provided as requested.

The Maryland Department of Transportation is not sponsoring new employees in application of the H-18 Visa at this time due to budgetary constraints. All applicants must be legally authorized to work in the United States under the Immigration Reform and Control Act of 1986. Federal regulations prohibit H1B Visa candidates from paying sponsorship fees; all sponsorship fees must be assumed by the potential employer.

TTY call 711

TTY Users May Also Call Their Telecommunications Relay Service

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

MTA does not discriminate based on age, ancestry, color, creed, gender identity or expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, belief or opinion, sex, or sexual orientation, or any other protected status.

Issue Date: 6/3/26

Come join the Maryland Department of Transportation Team! We offer more than just a paycheck!!!! We offer healthcare, dental, long term disability, flexible work schedules, and so much more. Read all about our fabulous benefits in detail by visiting:

Don't miss out on a great opportunity for a challenging career along with fabulous benefits!

*Benefits are offered to all full-time, part-time permanent and contractual (partially subsidized) employees. Temporary employees do not receive benefits.

Employer

Maryland Department of Transportation

Address

See Job Posting for Specific Address to Mail an Application ------------, Maryland, ------------

Phone

See Job Posting

Website

Apply

Please verify your email address Verify Email