Call Center Sales Representative

POSITION OVERVIEW Location: Georgia We’re looking for motivated and results‑driven Call Center Sales Representatives to join our dynamic team. In this role, you’ll connect with customers over the phone, provide expert product guidance, resolve inquiries, and close sales with confidence. KEY RESPONSIBILITIES Handle inbound and outbound calls with professionalism and empathy Use product knowledge and training to recommend solutions and close sales Build rapport, listen actively, and address customer needs effectively Research account details and collaborate with internal teams to resolve issues Manage customer accounts and process orders accurately using our systems Follow scripts, policies, and procedures to ensure consistency and compliance Protect customer data and handle sensitive information responsibly Escalate complex issues to appropriate team members when needed Stay current with training, system updates, and team communications Maintain excellent attendance and punctuality CANDIDATE QUALIFICATIONS Must be 18 years or older with a high school diploma or equivalent Strong verbal and written communication skills Typing speed of 20+ WPM Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) Familiarity with Windows operating systems Dependable, punctual, and self‑motivated Skilled in conflict resolution, problem‑solving, and negotiation Customer‑focused with empathy, patience, and responsiveness Ability to multitask and manage time effectively Team‑oriented with a positive attitude Comfortable in a fast‑paced, evolving environment Strong interpersonal skills and relationship‑building ability PREFERRED QUALIFICATIONS 1+ year of experience in customer service, sales, technical support, or administrative roles in a contact center Experience in state or federal work environments CONDITIONS OF EMPLOYMENT Must be authorized to work in the country where the job is based. Must be willing to submit up to a LevelII background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION & BENEFITS Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. Paid Time Off: Earn PTO and paid holidays. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes. Health Benefits: Comprehensive medical, dental, and vision coverage after 60 days of employment (full‑time); MEC plans after 30 days. Retirement Savings: Retirement savings programs where available. Disability Insurance: Short‑term disability coverage. Life Insurance: Life insurance options. Supplemental Insurance: Accident and critical illness insurance. Career Growth: Internal promotion opportunities. Paid Training: Learn new skills while earning a paycheck. Casual Dress Code: Comfortable work environment. EEO & NON‑DISCRIMINATION MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. All aspects of employment at MCI are based solely on a person's merit and qualifications. PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties, the employee will be largely sedentary and required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. #J-18808-Ljbffr