Host / Cashier
Barona Resort & Casino
Casino Dining Staff
Provides the customers with delightful dining experience from the initial reception until the final good-bye in accordance with the Casino's high standards of guest service. Required to be knowledgeable of all InfoGenesis/ACSC POS transactions under high volume of tendering.
Works in a casino floor environment which is smoke filled or a restaurant environment
Always be NICE to fellow staff and players; find every opportunity to offer a friendly smile, wave and greeting.
Reports to work on time, as scheduled, and in uniform; maintains a positive and cooperative attitude
Follows department and casino policies and procedures
Responsible for initial cordial reception to the customers upon arrival and the prompt courteous escort to a dining table; distributes menus and/or explains food items, such as specials or menu items
Assists in answering telephones and making reservations according to departmental standards
Participates as a team member with staff in producing a smoothly and efficiently run operation that meets the highest standards of Customer Services
Responsible for seating guests according to established rotation procedures
Has knowledge of all food and beverage health codes, and makes safety first priority; ensures that all areas are kept clean and free of any potential hazards
Handles substantial quantities of cash with accuracy
Responsible for receiving payment, making change and presenting a receipt to customers in a prompt and courteous manner in a fast paced environment
Responsible for adhering to established cash control policies and procedures of the Casino and Barona Gaming Commission
Must be proficient in closing procedures for all Club Barona player comps, manager comps, points, room charge, group charge; Master folio charges and any and all tendering processes associated with the Casino and the F&B Operation
Completes all work duties in an efficient and proper manner on a daily basis
Answers any customer questions and/or complaints and directs concerns to appropriate management
Knowledgeable of menu selection, promotions and pricing related to each meal period.
Minimum 18 years old
Knowledge of health and sanitation standards
Oral and written communication and computer skills
Ability to work in a fast-paced environment, follow oral or written instructions, lift a minimum of 25 pounds, sit, stand or walk continuously for 8 hours or longer
Current Food Handler's Education Certificate
3 months customer service experience preferred
$14 - $21 per hour
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