Field Service Technician

Role Description

Field Service Technician to perform customer site visits for new equipment installation and post-install servicing of the equipment. Visits shall involve:

• Pre-installation, installation, startup of equipment
• Training and instructing the customer operators and maintenance teams on the function and safety of the equipment
• Post-installation support, technical support, equipment servicing, emergencies, and planned maintenance/upgrades

Work shall be documented and presented in connection with all installation, service work, and the calls received to assist in troubleshooting issues.

Essential Duties and Percent of Time Spent

• Inspect installation and supervise equipment startups and upgrades for new and aftermarket projects, along with conducting training for the production and maintenance teams - 10%
• Field service calls to diagnose trouble and make repairs, such as adjustments, part replacements, timing, and synchronization of mechanisms, including electrical, mechanical, and hydraulic. Submit reports - 10%
• Complete Lease or PRoCARE preventative maintenance and site management objectives when scheduled, including PSR reports and parts inventories - 45%
• Accomplish service calls for installation, technical assistance, equipment surveys, equipment safety inspections, and to satisfy scheduled Service Agreements - 5%
• Assist the parts department in handling telephone communications with customers concerning service orders - 5%
• Communicate with customers concerning problems and advice - 5%
• Work with Sales, Engineering, or Manufacturing regarding field requests. Advise on service problems that indicate design or manufacturing deficiencies - 5%
• Make suggestions and recommendations regarding improvements or necessary modifications - 5%
• Notify customers in writing as to safety deficiencies observed on the equipment during a service call - 5%
• Follow up on action required after phone conversation or in-plant visit - 5%
• Promote Service Agreements/parts sales - 5%
• Promote good customer relations - 5%

Qualifications

• A working background with knowledge of PLC, control circuit wiring, electro-pneumatic systems, PID controller, and computer-based programs
• Troubleshooting skills and knowledge of mechanical motors, hydraulics, and pneumatics are a must
• High School graduate with a minimum of two years in the required field
• Two years of tech school or equivalent is preferred

Requirements

• This is a remote position with 80-85% travel required
• Estimated hourly pay range for this role is $32.00-$36.00 per hour

Knowledge and Skills

• High school graduate. Two years of tech school or equivalent is preferred
• Experience with and troubleshooting computer-based industrial control equipment in the food industry
• Ability to read electrical, mechanical, and hydraulic schematics
• Solid mechanical knowledge of servo axis control, conveying, hydraulics, and pneumatics
• Minimum of two years in the required field

Scope of Responsibility/Accountability

• Internal contacts with Engineering, Product Managers, Project Managers, Manufacturing Dept., Parts Dept., Sales Dept., Sales Support Dept., and other Service Techs., and Service Managers
• External contacts will be the end users of the product, including Plant Managers, Maintenance Managers, Production Managers, Sanitation Managers, and staff

Supervisory Responsibility

• Occasional indirect reports, such as Road Crew or Contractors on site, varying from one to six people for the installation and rebuilding of equipment

Work Environment and Physical Demands

• The majority of work will be in a factory-type environment
• Some work is in the pre-construction environment
• Working conditions are typically those found in processing plants where portioning, cooking, and freezing equipment are in use
• Travel can be 80% to 85% of work time and is not limited to the North American Region
• Physical demands that are typically found in factory work
• Heavy lifting is not routinely required
• Working around new construction and factory sites, including multiple stories, is routine

Benefits

• Medical, Dental, life insurance, short-term and long-term disability, family leave, vision coverage, and a matched 401(k) plan