Remote IT Operations Associate II - Incident & Monitoring
Healthedge
New York, NY
- Remote job
HealthEdge is seeking a Technical Operations Associate II (L1) to serve as the single point of contact for incidents and service requests across healthcare systems. You will monitor production jobs, files, and batch workflows, manage tickets, triage, and ensure SLA adherence. You will escalate issues to L2 when needed and maintain real-time trackers for all critical workflows. The role requires ITIL familiarity, healthcare domain knowledge, and strong communication across stakeholders. #J-18808-Ljbffr Healthedge
Vacancy posted 5 hours ago
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