Order and Service Management

Title: Order and Service Management

Location: Memphis, TN - On-Site 100%

Competencies: 10+ years experience require

d
Must Have Technical/Functional Skills - Overview A Techno-Functional OMS Manager to lead the design, implementation, and optimization of AutoZone’s Order Management ecosyste

m.The role will focus on enhancing and integrating Kibo OMS, Orderful, and Kibo Drop Ship capabilities, ensuring seamless end-to-end order orchestration and fulfillment processes across enterprise system

s.
Key Responsibiliti

es:Functional & System Owners

hip• Own and manage AutoZone OMS landscape (Kibo, Orderful, Drop Ship modul

es)• Document and enhance current OMS capabilities, workflows, and integrati

ons• Define and optimize end-to-end order lifecycle scenarios (order capture, routing, fulfillment, drop sh

ip)Integration & Solution

ing• Drive seamless integration between Orderful and Kibo OMS including Drop S

hip• Collaborate with engineering teams on API-led, event-driven integrati

ons• Ensure alignment with existing AZ enterprise systems and proces

sesAssessment & Gap Analy

sis• Conduct current state assessments of OMS capabilit

ies• Perform technical and functional gap analy

sis• Recommend solution approaches for Drop Ship enablement and OMS enhanceme

ntsAgile Delivery & Scrum Leaders

hip• Lead Scrum ceremonies, backlog grooming, and sprint execut

ion• Define and enforce Definition of Done and Definition of Re

ady• Drive delivery within Agile / SAFe frameworks across cross-functional te

amsEngineering & Delivery Execut

ion• Support engineering teams in standing up Kibo Drop Ship mod

ule• Coordinate across development, QA, and integration te

ams• Ensure delivery of scalable, high-quality OMS soluti

onsStakeholder Collaborat

ion• Work with AutoZone business, IT, and external partn

ers• Facilitate alignment across teams for end-to-end solution deliv

ery• Ensure all stakeholders are aligned towards business outcomes and delivery milesto

nes
Required Qualificat

ions• B Tech, Computer Science, Engineering, or equivalent experi

ence• 10+ years of experience in Order Management Systems (OMS) preferably Kibo OMS / Retail Commerce platf

orms• Strong techno-functional expertise in Kibo OMS, Orderful (or similar EDI/integration platforms), and Drop Ship proce

sses• Proven experience in system integration, API-based architectures, and enterprise application ecosys

tems• Hands-on experience in Agile / S

crum• Experience in functional design, system documentation, and process mode

ling• Strong track record in gap analysis, solutioning, and end-to-end delivery execu

tion
Roles & Responsibil

ities• Own and manage end-to-end OMS ecosystem (Kibo, Orderful, Drop

Ship)• Enhance and document existing OMS capabilities, workflows, and integra

tions• Drive integration between Orderful and Kibo OMS, including Drop Ship

flows• Perform functional and technical gap analysis and recommend improve

ments• Lead Drop Ship module implementation and enabl

ement• Define and validate end-to-end order lifecycle scenarios (order to fulfill

ment)• Lead Agile/Scrum delivery (ceremonies, backlog, sprint execu

tion)• Define and enforce Definition of Done and

Ready• Collaborate with business, IT, and external partners for solution alig

nment• Ensure successful delivery of integration, engineering, and OMS enhance

ments
Preferred Qualific

ations• Experience with Kibo Drop Ship module implemen

tation• Exposure to retail / omnichannel commerce ecos

ystems• Familiarity with cloud platforms (Azure / AWS) and integration

tools• Experience working with distributed global

teams
Generic Managerial Skills,

If anyGood organizational and problem-solving

skillsGood team player who is self-motivated and well or

ganizedStrong oral and written communication

skillsAbility to work with remot

e teamsAbility to manage projec