Clinical Assistant, House Calls ACO

Overview

Essen Health Care is the largest privately held, multispecialty medical group in New York, providing high-quality, compassionate care to some of the state’s most vulnerable and underserved residents.

Founded in 1999, we’ve grown from a single primary care office into a network of 50+ locations offering urgent care, primary care and specialty services, from women’s health to endocrinology and psychiatry.

We also provide nursing home support, care management services, and in-home medical services through our House Calls Division, Intention Health Care and facilitate smooth transitions between care settings including telehealth, in-person medical visits, and home care through Intention Health Care. Guided by a Population Health model, our team of 500+ providers deliver care in-person, at home, or via telehealth, ensuring patients get the support they need when and where they need it.

We’re looking for talented, motivated individuals to join our growing team. Whether you’re a medical provider, administrator, or operations professional, there’s a career here for you. Join us in making a real difference in the health of our community.

Job Summary

Position title: Clinical Assistant, House Calls - ACO

Job summary: The Clinical Assistant works in collaboration with the primary care provider and all other members of the care team to support chronic disease care management for high-risk, high-need patients in a manner that is medically appropriate and cost effective. As a patient advocate, the Clincal Assistant is responsible for direct and indirect patient care, helps identify clinical and health-related social needs and connects patients with relevant community resources.

Responsibilities

• Conduct a mix telephonic and in-home visits with patients to support the provider in addressing patients’ medical and social needs.
• Serve as the contact, advocate, and junior member of the clinical team (partnering with licensed providers) for a fixed panel of patients and their family/caregiver(s).
• Assess patients’ medical needs and critical risk factors by discussing symptoms, review and reconciling medications, checking vitals, documenting wound attributes, and reviewing patient histories.
• Assist with and facilitate the transition of care from inpatient settings such as hospital, rehabilitation facilities and skilled nursing facilities to home.
• Facilitate patient access to appropriate medical and specialty providers, and community-based resources.
• Complete daily tasks such as taking clinical notes, reviewing medical records, following up on care gaps, coordinating chronic disease care, and other duties as assigned.
• Provide education to patients, families/caregivers regarding proper care, lifestyle choices, and warning conditions for disease exacerbations.
• Develop a comprehensive, collaborative care plan, based on provider treatment plan, evidence-based chronic care guidelines, and patient/family goals for patients to promote adherence to provider recommendations and instructions.
• Address care plan adherence, including medication adherence; creatively problem-solving with patients about challenges to adhering to care plans.
• Escalate changes in patient’s status to appropriate member of the care team.
• Work with the Administrative staff to provide feedback that can assist in identifying and improving day-to-day operational processes.

Qualifications

• Proficiency in both English and Spanish (additional languages a plus)
• Medical Degree (International or National)
• Successfully completed Essen Medical Clinical training
• The ability to work independently and exercise clinical judgment in interactions with providers, patients, and their families/caregivers
• Good bedside / telephone-side manner
• Good communication and computer skills, and cooperative attitude

Equal Opportunity Employer

Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.