Guest Experience Specialist - Front Desk

Floyd's 99 Barbershop in Alexandria, VA needs your help! We're on a mission to deliver the best cosmetology services and treatments possible, and we need a friendly, attentive person to become our full-time Front Desk Receptionist . If you can facilitate efficient workdays, maintain organization, and provide fantastic customer service, keep reading to learn more! THE BASICS Pay : Our Front Desk Receptionist earns $16.00/hour . Schedule : Flexibility is required, as peak hours are often during evenings, nights, and weekends. Benefits : Employee assistance program offering discounted or free counseling, financial planning, child and elderly care assistance, legal assistance, and more Ongoing opportunity for growth Health benefits for full-time employees, including medical, dental, and vision Fun and relaxed environment where you can truly be yourself Nationwide locations, making it easy to relocate while continuing your professional journey A LITTLE ABOUT US Welcome to Floyd's 99 Barbershop in Alexandria-the go-to spot for great cuts, bold style, and unbeatable vibes! We're in the heart of a buzzing area, just minutes from Bradlee Shopping Center, awesome local eats, and the historic charm of Old Town Alexandria. We're not about cookie-cutter cuts-we bring personality, creativity, and consistency to every style. If you're looking for a fun, fast-paced shop where you can let your skills shine and be part of an awesome team, Floyd's 99 in Alexandria is where it's at! QUALIFICATIONS 2+ years of customer service experience in the retail, hospitality, or beauty industries Experience working in a fast-paced environment Fantastic collaboration skills with an ability to communicate over the phone and in person Commitment to helping others and working with a team Organizational skills, attention to detail, and time management abilities Ability to maintain confidentiality Ability to work a flexible schedule, including nights and weekends ARE YOU THE FRONT DESK RECEPTIONIST WE'RE LOOKING FOR? You're at the center of our barbershop, engaging with customers and helping connect them with our exceptional services. Always polite and professional, you answer phone calls, respond to questions, and inform customers about our various offerings. You upsell products or treatments and schedule appointments, providing cost estimates as requested. You take staff messages and help with general cleaning, making a tangible impact every day! At Floyd's, we're more than a barbershop-we're a national leader in modern grooming, known for our expert services, strong culture, and top-tier talent. Can you see yourself excelling in this customer service role? If so, don't hesitate to apply with our initial form! #J-18808-Ljbffr