Client Care Manager

Client Care Manager (CCM)

Join a 2x Great Place to Work® - and actually feel it every day.

At Right at Home , we don't just provide care - we change lives.

For the last TWO YEARS in a row , we've been officially certified as a Great Place to Work Certification , and that's not by accident. It's because of people like YOU - compassionate, driven, relationship-focused leaders who want to make a real difference. If you thrive on connection, love solving problems, and want a role where your impact is seen and felt every single day... keep reading.

Why This Role is Different

This isn't just a job - it's a mission-driven leadership role where you:

• Help families navigate some of the most important decisions of their lives
• Build meaningful relationships in your community
• Ensure clients receive safe, personalized, high-quality care
• Work with a team that truly supports each other (and actually enjoys it)

Be the First Voice Families Trust

• Answer incoming calls with urgency, empathy, and heart
• Ask thoughtful questions to truly understand each family's needs
• Guide them toward the best care solutions - even if it's not us

Lead the Client Experience

• Conduct in-home assessments and create personalized care plans
• Coordinate seamless care starts that set everyone up for success
• Ensure every client feels supported, heard, and valued

Champion Quality Care

• Perform supervisory visits (both announced & unannounced)
• Proactively solve concerns and elevate the client experience
• Collaborate with recruiting to ensure the right Care Pro fit

Build Powerful Relationships

• Connect with hospitals, clinics, assisted living, and community partners
• Represent Right at Home at events, networking opportunities, and outreach
• Be a trusted resource and advocate in your community

Support the Team When It Counts

• Assist with scheduling and office support as needed
• Help onboard and introduce Care Pros to clients
• Step in to provide care when needed - because we lead from the front

What Makes You a Great Fit

• You lead with empathy, confidence, and strong communication
• You love building relationships and solving real-world problems
• You're organized, proactive, and thrive in a fast-paced environment
• You take ownership and make decisions with sound judgment

Qualifications

• High School Diploma required
• Active CNA/CMA license in Nebraska (preferred/required based on role needs)
• Valid driver's license & insurance
• Strong computer, communication, and organizational skills
• Knowledge of basic medical terminology