Quality Performance Lead- Liability

Introduction At Gallagher Bassett, we’re there when it matters most because helping people through challenging moments is more than just our job—it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast‑paced fixers, empathetic experts, and outcomes drivers—people who care deeply about doing the right thing and doing it well. Whether you’re managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. Overview We are seeking a dedicated Quality Performance Lead to lead auditing, training, and continuous improvement initiatives for our General Liability and Auto Claims Captives Experience team on a national level. This role will ensure quality file handling, regulatory compliance, and technical accuracy, particularly on high‑severity and complex exposure claims. The ideal candidate will have a deep claims expertise, a passion for training and development, and a strong commitment to excellence. This role is 100% remote. How You’ll Make An Impact Dedicated to offering exclusive customer care services to meet needs of client base, specializing in general liability and carrier claims. Engineer customized client audits, monitor performance metrics, provide technical training, and assist branches in meeting client expectations, along with developing processes and procedures to ensure compliance with client, broker, and carrier expectations. Accountabilities include oversight of resources and direct reports, development of trend analysis, producing and delivering training, and conducting both internal and external audits. Prepare executive reports and monthly oversight reports, review and develop processes of branch handling to improve claim outcomes. About You Required: Bachelor’s degree; 7 years relevant claims handling experience and proficiency in MS Office and related claims and business software. Preferred: Previous auditing experience and extensive claims background with strong process‑management skills. Behaviors: Strong leadership and project‑management skills, ability to professionally interact with all levels of claims management, solid analytical abilities, and professional communication and presentation skills. Compensation and Benefits We offer a competitive and comprehensive compensation package. The base salary range reflects the anticipated low end and high end of the range for this position, influenced by factors such as previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, we offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Medical/dental/vision plans, starting from day one. Life and accident insurance. 401(k) and Roth options. Tax‑advantaged accounts (HSA, FSA). Educational expense reimbursement. Paid parental leave. Other Benefits Digital mental health services (Talkspace). Flexible work hours (availability varies by office and job function). Training programs. Gallagher Thrive program—elevating your health through challenges, workshops, and digital fitness programs for your overall wellbeing. Charitable matching gift program. And more. The benefits summary above applies to full‑time positions. If you are not applying for a full‑time position, details about benefits will be provided during the selection process. We Value Inclusion and Diversity Click here to review our U.S. Eligibility Requirements. Inclusion and diversity (I&D) is a core part of our business, embedded into the fabric of our organization. Gallagher embraces our employees’ diverse identities, experiences, and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength, living out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits discrimination based on protected characteristics by applicable federal, state, or local laws. Equal employment opportunity covers all aspects of the employer‑employee relationship, including recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business. #J-18808-Ljbffr Gallagher Bassett