Support Associate - White House Black Market

POSITION OBJECTIVE The Support Associate is responsible for supporting a customer- and product-focused sales culture where our core principles guide all store operations. This is achieved through various sales operations functions, including merchandise handling, stock processing, and stockroom organization. FUNCTIONAL RESPONSIBILITIES Operational Excellence Processes merchandise, ensuring items are properly stored, ticketed, and easily located for replenishment on the sales floor, and reorganizes merchandise as needed to maximize stock space. Ensures new products are properly merchandised and represented in a timely manner. Correctly enters all receiving documents into the computer system, reconciles merchandise invoices to items received as applicable; accurately and timely completes store‑to‑store transfers and locate requests. Ensures the visual packet materials, props and signage are received and processed in a timely manner; properly stores stockroom hardware, hangers, sign holders, etc. Participates in pricing changes and markdowns. Assists with visual directives, including floorsets, window changes, visual presentations, signage placement, etc., as directed. Customer Experience Supports Most Amazing Personal Service (MAPS) principles and standards through strong operational processes that support a cohesive omni‑channel experience. Teamwork and Growth Promotes an inclusive, collaborative approach to problem solving. Seeks personal developmental opportunities and readily solicits feedback. Assists with boutique cleanliness and organization. Other duties as assigned. COMPETENCIES Living the Chico’s FAS Values and Guiding Principles by demonstrating Customer Focus, Instilling Trust, Driving Engagement and Delivering Results with High Performance. Managing Complexity: making sense of complex, high‑quantity, and sometimes contradictory information to solve problems effectively. Planning and Aligning: planning and prioritizing work to meet commitments aligned with organizational goals. Organizational Savvy: maneuvering comfortably through complex policy, process, and people‑related organizational dynamics. Courage: stepping up to address difficult issues, saying what needs to be said. QUALIFICATIONS High school diploma or equivalent. Previous stock or cashier experience preferred. Must be 18 years of age or older. Excellent communication and customer service skills. Strong organizational skills and ability to multi‑task in a fast‑paced environment. Ability to learn or adapt to technology provided by the company. Must be able to work the majority of the shift standing. Ability to work quickly and within strict timelines. Ability to demonstrate teamwork. Exposure to visual merchandising and product placement techniques desired. Communicate with customers, associates, and management; wear and communicate with headset. Regular attendance is essential to ensure adequate coverage to meet company objectives. Ability to work a flexible schedule, including nights, weekends, and holidays. PHYSICAL REQUIREMENTS Constant walking/standing – 67–100% of an 8‑hour shift. Occasional lifting up to 50 lbs. – 1–33% of an 8‑hour shift. Frequent climbing – 34–66% of an 8‑hour shift. Wage range: $16.90 – $21.10, based on qualifications. Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law. #J-18808-Ljbffr