Contact Center Supervisor
Slide
Responsibilities Lead, coach, and develop a team of representatives to drive performance and service excellence. Monitor team productivity, call metrics, and performance trends to improve outcomes. Support escalations and complex issues while ensuring high‑quality resolutions. Oversee scheduling, timekeeping, and adherence to workforce expectations. Identify and implement process improvements using data and interaction analytics. Ensure compliance with data accuracy, policy structure, and regulatory standards. Qualifications High school diploma required. 3+ years of leadership experience in a high‑volume contact center. 1+ year of experience in P&C insurance. Experience with Five9, Power BI, and Guidewire. Active 20‑44 insurance license. Strong leadership, analytical, and organizational skills. Ability to thrive in a fast‑paced, metrics‑driven environment. Desire to live Slide’s Core Values. Benefits Slide offers a comprehensive and affordable benefits package that includes a Lifestyle Spending Account, and health coverage across physical, emotional, financial, social, and professional aspects. #J-18808-Ljbffr Slide
Vacancy posted 5 days ago
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