General Manager

Job Description

Job Description

The General Manager is responsible for the overall leadership, profitability, and daily operations of the dealership. This position oversees all departments—including Sales, Finance & Insurance (F&I), Service, Parts, and Administration—to ensure exceptional customer satisfaction, employee development, and financial performance while maintaining the standards and values of John Jones Auto Group.

 

Responsibilities

• Direct and oversee all dealership operations.
• Develop and execute sales and profitability strategies.
• Lead, coach, and mentor department managers and staff.
• Monitor and improve new and used vehicle sales performance.
• Ensure outstanding customer service and maintain high CSI (Customer Satisfaction Index) scores.
• Manage dealership budgets, expenses, and financial performance.
• Review monthly financial statements and establish performance goals.
• Oversee inventory management and vehicle acquisition.
• Ensure compliance with manufacturer requirements, company policies, and state and federal regulations.
• Foster a positive workplace culture focused on accountability, teamwork, and continuous improvement.
• Recruit, hire, train, and retain high-performing employees.
• Build strong relationships with customers, community partners, and manufacturer representatives.

  Qualifications

• 5–10+ years of automotive dealership management experience.
• Previous experience as a General Sales Manager, General Manager, or Dealer Principal preferred.
• Demonstrated success in increasing sales and profitability.
• Strong leadership, communication, and decision-making skills.
• Experience managing fixed operations (service and parts) and variable operations (sales and F&I).
• Ability to analyze financial reports and performance metrics.
• Knowledge of dealership management systems (DMS), CRM platforms, and inventory software.
• Valid driver's license with an acceptable driving record.

  Preferred Skills

• Strategic planning and business development.
• Financial analysis and budgeting.
• Team leadership and employee development.
• Customer relationship management.
• Conflict resolution and negotiation.
• Process improvement and operational efficiency.

  Performance Expectations

• Achieve sales and gross profit objectives.
• Increase customer satisfaction and retention.
• Maintain healthy inventory levels.
• Improve employee productivity and retention.
• Ensure regulatory and manufacturer compliance.
• Support continued growth of the dealership and John Jones Auto Group.

  Benefits

• Competitive compensation with performance incentives.
• Health, dental, and vision insurance.
• 401(k) retirement plan.
• Paid time off.
• Employee discounts on vehicles, parts, and service.
• Ongoing training and professional development.