Sales Associate - Part-Time - Cupertino

Sales Associate Part-TimeDirect Supervisor: Studio Manager Status: Hourly non-exempt Location: 95014Company Description: West Coast Fitness is a leading franchisee of Orangetheory Fitness with 50+ studios in Los Angeles, San Francisco's Bay area, and Ohio. Our mission is to lead, support, and inspire the Orange Passion. We do this by focusing on our amazing and talented team and emphasizing the 3 Cs of Success - Clarity, Communication, and Collaboration. We strive to grow future leaders with an atmosphere of inclusivity, enthusiasm, and empathy. Established in Los Angeles, CA, in 2014, WCF prides itself on building teams that break records, innovate with intention, and continue to expand our reach many of our original teams are still with us today!Job Description: If you consider yourself the life of the party, someone who can command a room, who's not afraid to spark up a conversation, and who loves a little healthy competition, then consider becoming a Sales Associate with us! Our SAs are our first responders, the face of each studio, and the ones that keep each of our members coming back with a smile. Though we have high expectations in this sales-heavy role, the focus will always be on member experience. This role is perfect for those with a passion for health and wellness, who love providing top-notch service, and who are goal-oriented.The Sales Associate is responsible for meeting and exceeding all key performance sales indicators for the fitness studio, including membership sales and renewals, as well as retail and concession sales. Through exemplary customer service, Sales Associates are also responsible for helping drive up membership retention, maximizing workout traffic, and maintaining a positive, safe, and fun studio environment.Essential Duties & ResponsibilitiesCultivate genuine, experience-focused connections with members and guests, including but not limited to--answering questions, resolving concerns, and ongoing outreach with members and guests regarding membership statusEnsure a friendly, helpful, and inclusive experience for all members and guestsDeliver an exceptional and versatile sales and service experience to all members and guestsDemonstrate a commitment to ensuring a safe and clean studio environment for members and guestsMaintain accurate records using established OTF sales systemsPerform telephone inquiries, follow-up calls, and customer care callsHost OTF studio tours with prospects and/or fitness program holdersGreet members and guests promptly, enthusiastically, and with a smile, to create a friendly, positive environment upon entryMaintain an organized and clean work environmentRespond immediately to member requests, inquiries, and concernsExecute proper onboarding of all OTF members through the completion of essential Client Intake and Membership Agreement formsAttend and participate in all relevant OTF training programs, events, and meetingsEstablish and maintain an effective referral programAccurately follow the daily studio cleaning checklist (pre/during/post) shift activitiesMaintain an organized and clean lobby/front desk areaProcess accurate credit card transactionsPerform follow-up and follow-through activities with all prospective clientsWork closely with the Fitness Team to ensure that processes are fulfilledQualificationsHigh-level customer service skillsPrevious sales experience with strong sales prowess (experience working in a sales quota-bearing structure highly preferred)Excellent verbal and written communication skillsAbility to multi-task and excel in a fast-paced environmentFunctional computer skills required Microsoft Office (Word, Excel), general site navigation, in-depth reporting, and data entryFlexibility to work daytime, evening, holiday, and/or weekend hours as neededAbility to work and function in an ORANGE TEAM environment (Orange is more than just a color, it's an attitude)High school diplomaHealth and fitness-minded people, highly preferredBenefitsCompetitive hourly wagePerformance bonuses based on weekly, monthly, individual, and team sales goalsMedical, Dental, and Vision (based on full-time hours)401k (based on full-time hours)Access to all Orangetheory classes at any studio nationwideDeep discounts on all OTF retail and technology (see now at shoporangetheory.com)Opportunities for career growthCovid-19 safety and health protocol for a safe work environmentMonthly team-building events and reward opportunitiesFree AED/CPR certificationsHuge discount on NASM and AFAA certifications (inquire with management)Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to use hands to signal, handle, or feel. The employee must occasionally lift and/or move up to 80 pounds.AAP/EEO Statement: Our Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.Job Type: Part-time, including early mornings, nights, weekends, and holidays Pay: $19/hour + bonus