Cardiac (ECG) Monitoring Technician - California Hybrid

Position: Cardiac Monitoring Technician (Evening & Overnight Shifts)
Job Type: Full Time (40 hours per week)
Location: Walnut Creek, CA (Hybrid Schedule)

POSITION SUMMARY

The Cardiac Monitoring Technician plays a critical role in ensuring the accurate and timely monitoring of patients' cardiac activity. Working evening and overnight shifts from our Walnut Creek, CA location on a hybrid schedule, this position is responsible for real-time analysis of ECG transmissions using Independent Diagnostic Testing Facility (IDTF) software. The technician identifies cardiac events, supports timely clinical decision-making, and maintains the highest standards of quality and patient safety.

DUTIES & RESPONSIBILITIES

ECG Monitoring & Clinical Analysis

• Monitor, review, and interpret ECG recordings and associated algorithm findings for clinical accuracy and completeness
• Evaluate cardiac rhythms to determine if physician notification criteria are met and document all required actions
• Process critical and serious cardiac findings with a high degree of accuracy and urgency
• Perform technical analysis of cardiac data and ensure accurate event processing

Physician Notification & Escalation

• Escalate abnormal or critical ECG findings in accordance with established physician notification protocols
• Communicate cardiac monitoring status to clinics and physicians via inbound and outbound calls
• Support physicians and clinical teams by answering monitoring and notification-related questions
• Respond to all clinical inquiries promptly and with professional expertise

Quality & Compliance

• Maintain a high standard of quality assurance in all analyzed and processed data
• Adhere to all company policies, procedures, and regulatory requirements
• Complete all required training and remain current in ECG rhythm interpretation and evolving clinical practices
• Meet all productivity and performance standards following completion of initial training

Team & Operational Support

• Collaborate effectively with team members and support a positive, patient-focused work environment
• Perform additional duties as assigned by management

QUALIFICATIONS

• Education - High School Diploma or General Educational Development (GED) required.
• Experience - Minimum of 1 year of ECG analysis or cardiac monitoring experience preferred. Minimum of 1 year of ZywiePro experience required.
• Certification - CCT (Certified Cardiographic Technician) or CRAT (Certified Rhythm Analysis Technician) certification through Cardiovascular Credentialing International (CCI) - required.

CORE COMPETENCIES

• Technical Proficiency - Skills in Microsoft Office Suite (Word, Excel, Outlook, Teams); comfortable with IDTF and clinical software platforms; strong knowledge of cardiac/cardiology medical terminology.
• Clinical Judgment - Applies sound reasoning and decision-making in evaluating cardiac data, identifying abnormal rhythms, and escalating findings appropriately.
• Communication - Clearly conveys information, listens actively, and responds effectively in both routine and high-pressure clinical situations; ability to communicate complex clinical findings to non-clinical audiences.
• Customer Service Excellence - Demonstrated ability to build positive relationships with physicians, clinics, and internal teams; maintains a professional and helpful demeanor at all times.
• Judgment & Decision-Making - Exercises sound, accurate judgment in a fast-paced environment; involves appropriate stakeholders in decision-making; escalates issues effectively.
• Quality & Accuracy - Consistently demonstrates thoroughness and attention to detail; actively monitors work quality and incorporates feedback to drive continuous improvement.
• Productivity - Consistently meets and strives to exceed productivity standards; works efficiently in time-sensitive, high-volume situations.
• Adaptability - Quickly adapts to changing workflows, technology, and clinical protocols with minimal disruption to operations.
• Professionalism - Models a positive workplace culture by treating all colleagues and clients with respect; takes ownership of responsibilities and follows through on commitments.
• Attendance & Reliability - Maintains consistent attendance and punctuality; ensures work coverage during absences; reliable for evening, overnight, and weekend shift schedules.
• Independent Work - Capable of managing responsibilities with minimal supervision in a potentially high-stress clinical monitoring environment.

PHYSICAL DEMANDS & WORK ENVIRONMENT

• Hybrid work environment requiring both onsite presence in Walnut Creek, CA and remote work capability
• Prolonged periods of sitting while continuously monitoring ECG data on computer screens
• Frequent use of hands and fingers for data entry, keyboard, and system navigation
• Continuous visual focus required to read technical cardiac data, rhythm strips, and detailed digital displays
• Regular verbal communication via telephone and internal platforms

Evening Shift - 3PM - 11:30PM CDT
Overnight - 11PM - 7:30AM CDT (5-8) or 9PM - 7:30AM CDT (4-10)